Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will utilize your communication skills to analyze customer needs, assist with inquiries, and promote our products through upselling techniques. A commitment to delivering a positive customer experience is essential.

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat. Analyze customer needs and provide appropriate solutions or recommendations. Assist customers with product information, order status, and troubleshooting issues. Utilize upselling techniques to enhance customer satisfaction and increase sales. Maintain accurate records of customer interactions and data entry tasks. Demonstrate excellent phone etiquette and maintain professionalism in all communications. Collaborate with team members to improve service delivery and resolve complex issues. Provide support in both English and Spanish (or other languages as needed) to cater to our diverse clientele.

Experience

Previous experience in customer service or sales is preferred. Strong communication skills with the ability to effectively engage with customers. Proficiency in data entry and familiarity with CRM software is a plus. Bilingual or multilingual candidates are highly encouraged to apply, particularly those fluent in Spanish. A positive attitude and a willingness to learn are essential for success in this role.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!

Job Types: Full-time, Part-time

Pay: $17.20-$26.61 per hour

Work Location: In person