Job Description

***This is an Expression of Interest for Employees Only: You must be a current employee of the District of Saanich to be considered.***Description of work/program: Engineering is looking for a Customer Service File Clerk to join a great team at 355 Blanshard, see duties below:

• Answer telephone and counter complaints/inquiries/comments, provide routine information and/or direct visitors and callers to appropriate staff.
• Receive email complaints/inquiries/comments requiring input into Tempest Calls for Service or forward on to the correct staff person to address.
• Receive online and in-person permit applications, create and enter permit information, assign to staff, update tracking information and issue a variety of permits using Tempest. Expire permits as needed.
• Provide clerical support to the various sections of the Engineering department as needed (order business cards, update circulation lists, review notices or letters, etc.).
• Sort, log, distribute incoming mail (2x week).
• Process fees received with Tempest cash collections. Payments are received in the form of either cash, cheque, debit card or credit card. Issue receipts for payments.
• Responsible for opening/closing/balancing a daily batch (on days sales are made) and maintaining a cash float. Send batches/payments to Finance (2x week).
• The role includes opportunities to participate in exciting social committee activities, gain experience on the emergency management committee, and provide support to a wide range of services that our team delivers!

Ideal candidate(s) will have:

• Completed Grade 12 or equivalent plus additional courses of up to one year in office administration
• Experience in an office environment in a customer-facing role is an asset
• Experience with Tempest (calls for service, cash collection, Prospero) is an asset
• Experience with the use of MS Suite is an asset

*An equivalent combination of education and experience may be considered.Hours of work: Monday Friday, 8:30 a.m. 4:30 p.m.Interested employees are asked to contact Andrea Solaja, Strategic Business Improvements Manager at , please include the following information:

• Name, Contact Information, Position of Interest, Relevant Experience and your current Supervisors name

Important Information:The District of Saanich is recognized as one of BCs Top Employers for 2025. As an equitable and inclusive employer, we value the diversity of people to best represent the community we serve and provide excellent services to our citizens. We strive to attract and retain passionate and talented individuals of all backgrounds, demographics, and life experiences. If you require any adjustments to enable participation at any stage of the recruitment process, please contact in confidence accessibilityHR@saanich.ca. We thank all applicants for applying. Only those under consideration will be contacted.Documents:

District of Saanich