Job Description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.


Utilize advanced support technologies and processes engineered to achieve outstanding results.


We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

What We Offer

Work from the comfort of your home Competitive compensation package, including an additional premium for bilingual skills (French & English) Medical and dental benefits, plus an Employee Assistance Program Paid training Employee referral program - earn $500 for every referral hired Exclusive perks and discounts with Canada's leading employee perks program Internal career advancement opportunities At Teleperformance, our mission is to provide an environment that promotes happiness from the inside out. We value, inspire, and support our team members to learn, teach, and grow. We want you to come to work motivated and proud to be part of our team. That's why we continually invest in outstanding work experiences and development opportunities--so you can always be your best.

Diversity & Inclusion

Teleperformance is an Equal Opportunity Employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Responsibilities

Provide efficient chat support to clients and facilitate seamless communication between customers and the company, fostering collaboration within the team and helping achieve organizational goals. Connect with customers through conversation and provide exceptional support Build trust and understanding by identifying customer needs Offer proactive and appropriate solutions that drive satisfaction Exercise patience and empathy while resolving concerns Adhere to all client policies, procedures, and industry regulations

Qualifications

High school diploma or GED Fluent in English Ability to multitask and quickly learn new tools Satisfactory background check Basic Microsoft Windows and computer skills Ability to type a minimum of 35 words per minute accurately Strong work ethic with dependable track record Excellent verbal and written communication skills Professional and courteous telephone manner Comfortable performing routine tasks at varying pace Flexibility to work additional hours as needed Consistent and reliable attendance

Location

This is a work from home opportunity

Teleperformance welcomes and encourages applications from people with disabilities.

Accommodations are

available on request for candidates taking part in all aspects of the selection process. Should you be invited to

participate

in the selection

process

we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.