Job Description

What you will do:

Marketing and Event Coordinator

As the Marketing and Event Coordinator will be responsible for planning, coordinating, and executing a variety of birthday and internal store events. Physical in person party hosting delivering exceptional customer service. In addition, social media handling to promote instore on going events and event coordination and executing.

In collaboration with management team, you'll provide hands-on coaching and guidance, helping your team deliver top-notch service and create an engaging, safe environment for our young guests. You'll be instrumental in driving positive behaviors that lead to a best-in-class experience for kids and their families.

Job Responsibilities:

Understanding and performing the responsibility of a Customer Service & Food Service Representative role.

Communicate with customers through email, phone, and in person to manage bookings for birthday parties and events. Utilize company software to ensure smooth scheduling and provide in-store tours to showcase party options.

Plan, organize, and execute birthday parties, events, and promotional activities with creativity and attention to detail.

Support all aspects of event/birthday party execution, including room setup, audiovisual arrangements, catering coordination, transportation logistics and all aspects of events/birthday parties.

Design and execute the store's advertising strategies by creating promotional content such as posters, photos, and videos, managing social media platforms, handling internal and external communications, establishing collaborations with vendors, and maintaining email communication with customers.

Work with management on inventory maintaining inventory at all times

Following trends and notifying management of possible stock to purchase and social media trends to follow to promote store.

Perform daily cleaning and sanitation of all areas, including restrooms, common spaces, and the children's playground. This includes the prompt and hygienic handling of any incidents involving bodily fluids such as urine, feces, and vomit, ensuring that all surfaces are disinfected according to health and safety standards.

Be an active member of the store community by attending and supporting store events

Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business

Work collaboratively with team members to achieve store goals and objectives.

Participating in ongoing training sessions to stay updated on company policies, safety procedures, and customer service techniques.

Assist colleagues with tasks and share best practices to improve store

Performing any other duties as assigned by the manager or supervisor

Job Requirements:

1 years of customer service experience.

Strong written communication skills in email correspondence.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Job Type: Part-time

Pay: $17.85 per hour

Experience:

Customer service: 1 year (preferred) Microsoft Office: 1 year (preferred)
Work Location: In person