Job Description

We are growing and hiring a Customer Service Engineer to perform on-site and remote service support for Corvus customers. Service work includes installation support, complex systems commissioning, troubleshooting and diagnosis, on-site system testing/characterization and training of customer personnel. This “hands-on” engineer will also do repairs and modifications when required. Responsibilities include:

• Travel to customer sites internationally to perform service and system commissioning.
• Diagnose and repair hardware assembly, software configuration, network and integration issues, and update firmware
• Provide remote support to guide and assist customers.
• Collect State of Health (SOH) test data, perform data analysis and create reports.
• Create Sales Orders and RMAs for shipping components to and from customers.
• Create and maintain internal and customer-facing documentation related to installation, operation, testing, rework and diagnostics of Corvus ESS systems.
• Provide technical training to customers.
• Participate in development of training programs for new product introductions.
• Additional duties as required.

Skills and Experience:

• Degree or Diploma in Electrical/Electronic or Mechanical Engineering.
• Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics.
• Experience with the installation, testing, troubleshooting, and commissioning of complex industrial equipment.
• Excellent troubleshooting and problem-solving skills applied to electrical, mechanical and software systems.
• Experience working with communication systems and networks. Working knowledge of data transfer standards.
• Able to travel internationally up to 50% yearly, have a valid passport and driver’s license.
• Must be fully vaccinated against COVID-19 to meet the travel requirements.
• Must be eligible to meet and maintain requirements for security clearance as applicable.
• If required, must be able to work additional hours to meet the objectives of the position.
• Experience with ship systems (electrical & mechanical) is an asset.
• Experience with lithium-ion battery technology and systems is an asset.

About Corvus Energy:

Founded in 2009, Corvus Energy provides purpose-engineered energy storage solutions for marine, oil & gas and port applications. Corvus Energy has the largest installed base of ESSs with the largest number of projects completed in the maritime industry. More than 90% of large commercial hybrid vessels utilize a Corvus ESS. Custom developed mechanical and electrical design combined with state-of-the-art battery management systems, provides Corvus Energy’s customers with not only lower maintenance costs but also reduced fuel consumption, and emissions. A Corvus ESS assists with regulatory compliance and emission control area (ECA) limits and provides immediate benefits with a rapid return on investment.