Customer Service & E-Commerce Associate Job in Frozen Pond Inc.

Customer Service & E Commerce Associate

Woodbridge, ON, CA, Canada

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Job Description

Based in Vaughan, ON, Frozen Pond is a premier destination for autographed sports and celebrity memorabilia. We've proudly conducted autograph sessions with over 450 professional athletes and entertainers. Our renowned selection of top quality signatures and exceptional service set us apart in the industry.

Frozen Pond is seeking a motivated self-starter to join our team in a dynamic, all-encompassing role. This key entry-level position offers unmatched potential to learn, grow, and contribute across multiple areas of our business.

Key Responsibilities

Deliver exceptional customer service via phone, email, and in person. Maintain inventory, organize product displays, and ensure a clean, welcoming storefront. Efficiently pick, pack and ship orders. Assist with e-commerce tasks - including image editing, product uploads, and order entry.

What We Are Looking For

Strong written and verbal communication skills. Understanding of the sports world, including teams, athletes, and brands. A proactive, self-motivated approach with excellent time management skills. Familiarity with Microsoft Office and e-commerce platforms such as Shopify, eBay, and Amazon. Knowledge of image editing tools (Photoshop, Canva, etc.) is a bonus.

Why Join Us?

Unmatched Opportunities:

Interact directly with top athletes and celebrities--an experience few can offer.

Exciting Challenges:

This role comes with a variety of responsibilities, allowing for personal and professional growth.

Be Part of a Team:

Surround yourself with fellow fans who share your passion, transforming that passion into meaningful work every day.

Please ensure your application is error-free, as submissions with spelling or grammatical mistakes will be quickly discarded.

Job Type: Full-time

Pay: $35,000.00-$40,000.00 per year

Work Location: In person

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