Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service. This role involves interacting with customers via phone and email, addressing inquiries, resolving issues, and promoting our products and services. A strong ability to analyze customer needs and upsell when appropriate is essential for success in this position.

Responsibilities

Provide excellent customer service by responding to inquiries and resolving issues in a timely manner. Conduct data entry accurately to maintain up-to-date customer records. Utilize strong phone etiquette to engage with customers effectively. Analyze customer needs to recommend appropriate products or services. Upsell additional products or services when suitable, enhancing the customer experience. Communicate clearly and professionally in both English and Spanish, if applicable. Collaborate with team members to ensure a seamless customer experience. Maintain knowledge of company products, services, and policies to assist customers effectively.

Requirements

Proven experience in a customer service role is preferred. Strong communication skills, both verbal and written, in English. Proficiency in data entry with attention to detail. Ability to analyze situations and provide effective solutions. Experience in sales or upselling techniques is a plus. Excellent phone etiquette and interpersonal skills. Multilingual capabilities are an advantage but not mandatory. A positive attitude and willingness to learn are essential for this role. Join us in delivering exceptional service that makes a difference!
Job Type: Full-time

Pay: $18.50-$19.50 per hour

Expected hours: 32 - 44 per week

Benefits:

Extended health care
Work Location: In person