Job Description

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Welcome home!

At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:

• Flex and connected mode (telecommuting, flexible schedule)
• Profit sharing plan
• Telemedecine, Group insurance and pension plan with company contributions
• Accessible gym space or annual flexible reimbursement program
• Employee assistance program (because we care about the physical and mental health of our people)

Develop your talents with us

Expand your expertise by joining our Packaging Carton division as Customer Service Director.

• Please note that this position is based in Saint-Bruno*.

Your responsibilities:

Your first mandate will be to rebuild a high-performance, committed B2B team, and to establish active collaboration with existing customers. In the longer term, your responsibilities will include :

• Implement Cascades\' customer service strategy;
• Coordinate with internal stakeholders to improve the customer experience, while optimizing the balance between service, costs and cash flow.
• Oversee the management of the team\'s daily activities;
• Participate in weekly (S&OE) meetings with relevant stakeholders to measure performance on agreed KPIs, address stock levels or delivery issues;
• Train and coach a team of customer service representatives on policies, tools and etiquette;
• Seek to maximize the benefits of collaborative initiatives to the business;
• Actively participate in the process review of collaborative initiatives.

No two are alike!

Every day, our green-blooded colleagues choose to respect their nature by passionately contributing to our mission. You too can make the most of your strengths:

• 3 to 5 years\' experience in a similar management role;
• Ability to manage and develop a customer service team;
• Altruism and customer focus, excellent communication skills;
• Leadership, team spirit and managerial courage;
• Understanding of Cascades\' operating environment, customer base and value proposition;
• Fluency in both French and English, to communicate easily with our units and partners in Quebec, the English-speaking provinces and the United States.

We look forward to meeting you!

#respectyourtruenature #revealyourpotential #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 75 operating units located in North America.

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