Job Description

Dick's Lumber in Port Kells is looking for a energetic, customer service driven individual to join our team in Customer Service and Counter Sales

ACCOUNTABILITIES:

Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.

Uses strong product knowledge to enhance the "valued added" component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.

Assists customers by offering advice and information on different products.

Performs multiple transactions at once.

Presents a professional sales image to the customer at all times.

Provides assistance and follows up with customer inquiries in a timely manner.

Performs other job-related duties as required (such as stocking shelves, housekeeping etc)

QUALIFICATIONS:

Effective selling and relationship building skills.

Ability to grow and develop contractor business by participating in store initiatives.

Fluent in English & Mandarin (spoken and written) with excellent listening, communication and interpersonal skills and able to assess customer requirements and make product recommendations.

Detail oriented with strong organizational skills.

Professional, courteous and punctual with a focus on customer service.

Ability to multi-task, prioritize and work efficiently with minimal supervision.

Manual dexterity and the ability to lift up to 25kgs.

Must have a positive attitude and be a team player.

Basic and current knowledge of the building code would be an asset.

Experience and knowledge in this or a related industry is an asset.

WORKING CONDITIONS:

This position is primarily in the store so the exposure to extreme temperatures is infrequent.

Moderate exposure to personal risk; safety boots are required.

Busy, high volume environment.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Work Location: In person