Job Description

Customer Service Representative (CSR)

Location:

Mississauga, ON

Schedule:

Monday-Friday | 8:30 AM - 5:00 PM

Compensation:

Up to

$50,000

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Role Overview

The Customer Service Representative (CSR) supports the Commercial Sales team by delivering high-quality customer service through accurate order processing, quote preparation, and ongoing customer support. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

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Key Responsibilities

Process customer purchase orders accurately and maintain order records Prepare and issue customer price quotes in a timely manner Respond to customer inquiries related to orders, pricing, shipments, returns, and product information Coordinate with sales, production, and shipping teams to ensure timely order fulfillment Process customer returns and credit requests per company procedures Handle customer complaints professionally and support resolution efforts Enter and maintain customer and order data in the ERP system Identify recurring service issues and escalate as needed Provide administrative and team support, including shared inbox coverage when required
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Must-Have Qualifications

High school diploma or GED Previous 2-5 years of experience in

customer service, order processing, data entry, or inside sales

Strong customer service and professional communication skills High attention to detail and accuracy Proficiency in

Microsoft Office (Excel)

and

Microsoft Teams

Experience working with

ERP systems

(IQMS an asset) Strong organizational skills with the ability to manage multiple priorities
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What's Offered

Health, dental, and vision benefits Employer-sponsored retirement savings program Paid vacation and statutory holidays Additional company-sponsored benefits

#Workwolf



Cala Sourcing Solutions LLC uses Workwolf's AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.