Our focus is on our customers and our team members. As Canada's only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.
We play a critical role in protecting the safety and security of Canadians. Our diverse workforce welcomes the application of all qualified candidates, without regard to race, colour, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation to apply.
Make a difference!
Position Title:
Customer Service Consultant - Identification Services
Location:
Commissionaires - Victoria, BC
Wage:
$23.50/ an hour
Section:
ID Services
Hours
: 0800 to 1600, Monday to Friday, with flexibility available to accommodate client and your schedule
JOB SUMMARY:
As a Customer Service Consultant, you will play a key role in our identification services business by applying your excellent customer service skills to work in a team environment and provide fingerprinting, process serving and other regulatory checks. Additionally, you will also have the opportunity to roll up your sleeves and support our customers with their request for services using Live Scan and requesting CPIC reports. We will provide training to help ensure your success in the role.
KEY ACCOUNTABILITIES:
Efficient delivery of all identification service offerings including; police clearances, fingerprinting, public works clearances, record suspensions, US travel waivers and future new offerings
Liaises with various institutions and organizations relating to clearances and fingerprinting
Ensures the security, privacy and confidentiality of clients and documents
An engaging approach to customer service, inspiring the CVIY team throughout
Willingness to learn Process Serving duties
Willingness to learn Pardon Services Requests and US Waivers procedures
Documentation of services and managing transactions
Interact with other divisions in the country from time to time
Liaises with Supervisor/Management regarding the day-to-day operations of ID services
Other duties may be assigned as the business grows
A respect for, and good understanding of the Criminal Justice system in Canada
Excellent verbal and written English communication skills
Exceptional interpersonal and customer service skills
Proficiency with MS Office including Teams, Excel and Outlook Calendar
A willingness to be trained and learn the services offered
Holds a valid BC Drivers license (preferred)
Ability to prioritize, multi-task and thrive in a dynamic environment
Excellent organizational and time management skills, while flexible and adaptable to change
Strong administrative skills and attentive to detail
Ability to attain a Level II (SECRET) Government of Canada security clearance
Willingness to travel to client sites if and as required
Proficiency in other languages considered an asset
BENEFITS AND PERKS:
Competitive base salary
RRSP contributions by employer
Group-life Insurance & Long-term Disability
Extended Health & Dental coverage
BC Transit ProPass (15% off monthly bus pass)
National Bursary and Recognition programs
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