Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 35 to 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Tasks

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Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Order office supplies and maintain inventory Perform general office duties Receive and log complaints Receive payments Explain procedures, risks and benefits to clients

Computer and technology knowledge

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Internet MS Excel MS Outlook MS Windows MS Word MS PowerPoint

Personal suitability

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Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Initiative Judgement Ability to multitask Dependability Honesty Quick learner

Screening questions

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Are you currently legally able to work in Canada? Do you have previous experience in this field of employment?

Experience

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Experience an asset

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits

Financial benefits

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Group insurance benefits Life insurance

Long term benefits

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Long-term care insurance

Other benefits

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* Free parking available