Job Description

Schedule
Monday to Friday 8:30 am to 4:30 pm

Education Level


1 year Community College diploma in Office Administration or related field.



Career Level
Requires 2 years of relevant experience.










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JD #
JD00460


Pay Grade:
4


Title:
Customer Service Clerk


Unit/Project Description: For Department use only.
The Department of Security and Parking Services is seeking a full-time Customer Service Clerk to join its Administration team.


Job Summary:
Responsible for providing frontline and administrative support to a unit or department. Performs a variety of tasks specific to parking services, fees, fines, permits, and employee access cards. Responds to inquiries and ensures information provided to customers is aligned with University and departmental policies and procedures.


Purpose and Key Functions:

• Process a variety of payments and transactions.
• Receive payments via point-of-sale.
• Sell parking permits which requires ensuring customers have completed all necessary forms, processing transactions, and issuing permits.
• Correspond with field staff by radio on a variety of issues such as parking permits, vehicle registration, suspensions, and violations.
• Write a variety of documents such as correspondence, procedure manuals, reports, and minutes.
• Conduct database searches for customer accounts and information.
• Provide training to student cashiers.
• Answer or redirect general inquiries in person, by telephone and via email and respond independently to inquiries that are specific in nature and require a thorough knowledge of established policies and procedures.
• Utilize discretion and judgment to screen visitors and telephone calls, and notify appropriate personnel.
• Apply standard mathematical skills such as calculations, formulas, and equations to perform a variety of calculations.
• Prepare invoices and journal entries.
• Process parking voucher orders and payroll permit requests.
• Update and maintain confidential files and records.
• Handle sensitive material in accordance with established policies.
• Assemble, copy, collate, and disseminate a variety of documents and materials.
• Open and distribute incoming mail and faxes.
• Print photo ID cards.
• Maintain photo ID software and machine.
• Order and maintain supplies for photo ID machine and office supplies.
• Reconcile accounts.

Supervision:

• No formal supervision of others is required.
• Provide orientation and show procedures to others.

Requirements:

• 1 year Community College diploma in Office Administration or related field.
• Requires 2 years of relevant experience.

Assets: For Department use only.
Prior experience of working in a parking administration office.


Additional Information:
The successful incumbent will be required to complete a successful police check.
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How To Apply




To apply for this job, please submit your application online. The University is committed to providing and maintaining healthy and safe working and learning environments for all workers, students, volunteers and visitors. Effective October 18, 2021, all McMaster community members, including employees, accessing a McMaster campus or facility in person are required to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. This is a term and condition of employment. As defined by the provincial government, people are considered fully vaccinated two weeks after their second dose in a 2-dose series. Vaccines approved by Health Canada or the World Health Organization will be recognized. The University will continue to follow the guidance of public health organizations to define fully vaccinated. Effective September 7 through to October 18, those employees who are not fully vaccinated will participate in rapid testing twice per week, pending assessment of a human rights exemption or being fully vaccinated. Processes for confidentially disclosing vaccination status, completing testing, and review of human rights exemptions have been developed and you will be advised further upon hire. The vaccination requirement has been adopted as part of the University’s efforts to keep our community safe, and based on the evidence which is demonstrating that vaccination is one of the most significant measures that can be taken to protect student, staff, faculty and community members. Further information is available at the following link: https://covid19.mcmaster.ca/campus-health-safety/#tab-content-vaccination. More information on the University’s Health and Safety framework is available online at https://hr.mcmaster.ca/resources/covid19/. Questions regarding the above requirements or any accommodation requests through the recruitment process can be directed to your human resources contact.


Employment Equity Statement




McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement. The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+. As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information. Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.


Vaccination Policy Statement




The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. The University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), requires all McMaster community members, including employees, accessing a McMaster campus or facility in person to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. While the Policy will be currently paused, this Policy may resume quickly and on short notice, as informed by public health advice and direction. As a result, failure to achieve and maintain fully vaccinated status or an approved human rights-based exemption may result in termination of employment. This is a term and condition of employment. The University will continue to follow the guidance of public health organizations to define fully vaccinated status.