Job Description

At Amaranth Whole Foods Market, we're more than just a grocery or supplement store; we're your family-owned whole foods market. Since 1994, we've been proudly serving Alberta communities with locally sourced foods and wellness products that support healthy living. With four locations across the province, Amaranth continues to grow while staying true to our roots, caring for our community and providing the transparency our customers value most. We believe that healthy lifestyles start at home, and our mission is to deliver an outstanding experience every day, one person at a time. If you're a motivated individual who strives to help others and provide exceptional service, we encourage you to apply!

JOB DESCRIPTION

Job Title:

Customer Service Clerk

Department:

Customer Service

Reports to:

Store Manager

Direct Reports:

None

Position Overview:

The Customer Service Clerk plays a key role in creating a positive shopping experience at Amaranth. This position focuses on friendly service, accurate transactions, and maintaining a clean, welcoming environment that reflects our mission to provide an outstanding experience every day.

Priority Accountabilities:

These are the outcomes the team member is accountable for, as outlined in the accountability chart. These outcomes include:

Customer Service:

Provide friendly, attentive, and efficient customer interactions. Respond to inquiries promptly and ensure customers feel valued.

Lasting Impression:

Ensure every customer leaves with a positive impression through exceptional service, friendly interactions, and efficient checkout.

Promotional Knowledge & New Signups:

Be knowledgeable about current promotions and actively encourage customer signups for loyalty programs.

Minimize Line-ups:

Efficiently manage the checkout area, promptly address lineups, and communicate clearly with team members to support a smooth customer experience.

In-store Support Around Tills:

Assist in maintaining cleanliness and organization around checkout areas, and support other departments as needed during busy periods.

Secondary Accountabilities:

These accountabilities support the effective completion of the Priority Accountabilities:

Actively communicate with team members and management to resolve customer issues promptly. Maintain cleanliness and organization of the till area. Assist with product stocking, facing, and merchandising when needed. Help maintain store cleanliness standards through regular cleaning duties. Participate proactively in training sessions and team meetings to stay informed and aligned with store objectives.

Tactical Responsibilities:

These are the processes that the team member is responsible for executing:

Efficiently and accurately operate POS systems. Properly handle returns, refunds, and customer concerns at the till. Verify and maintain pricing accuracy when stocking shelves. Receive and verify shipments as needed, and support the stocking and rotation of products. Communicate clearly with team members regarding customer needs, product inquiries, and store promotions.

Qualifications and Attributes:

Excellent communication and interpersonal skills. Ability to work effectively as part of a team. Ability to follow instructions and store procedures accurately. Familiarity with natural and organic food products is an asset. Food Handling Safety certification is an asset.

Time Requirements:

Part-time hourly position. Flexible working availability, including days, evenings, weekends, and shift coverage as needed. Entitled to a 30-minute unpaid meal break for shifts longer than 5 consecutive hours.

Basic Physical Requirements:

Stand for extended periods of time. Walk, bend, twist, reach above and below shoulders. Use mops, brooms, cleaning supplies, carts, pallet jack, computers, and printers. Use ladders up to 12 feet in height. This role may include lifting items up to 50 lbs. Teamwork and tools, such as carts, are available to support these tasks. Exposure to extreme temperatures (coolers, freezers, outdoors).

Incentives:

Health Spending Account after waiting period served. Workplace Savings Plan eligibility after waiting period served. Staff Discount of 30% off all regular priced Amaranth merchandise. Health First Product Discount - 40% off regular prices of all Health First products. Staff Purchase Credit of $3.00 for each shift worked (cannot be carried over or accumulated).
Job Types: Part-time, Permanent

Pay: $16.50-$18.50 per hour

Expected hours: No more than 30 per week

Benefits:

Discounted or free food Extended health care On-site parking Store discount
Work Location: In person