Job Description

Job Title:


Customer Service (Case Management) / Technical Support Representative (Bilingual: Spanish/English) (Remote)



As a Customer Service (Case Management)/Technical Support Advisor, you will interface with customers and dealers through inbound calls, outbound calls, and online interactions to provide an exceptional customer service experience. You'll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services. Our Customer Service Advisors are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty.

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "

World's Best Workplaces

," "

Happiest Employees

," and "

Best Companies for Career Growth

" awards every year? Then a remote Customer Service/ Technical Support Representative position at Concentrix is just the right place for you!


As a remote Customer Service/ Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Technical Support Representative working from home, you will:

+ Handle inbound customer inquiries and document all interactions accurately. + Respond to escalated automotive-related product queries, ensuring timely resolutions.
+ Collaborate with dealerships, third-party partners, and field support teams to address customer concerns.
+ Utilize standardized communication processes to enhance customer experiences and brand loyalty.
+ Draft, review, and respond to emails promptly while maintaining professional communication standards.
+ Foster relationships with customers, and our elite client, while promoting a culture of trust and satisfaction.
+ Maintain a positive outlook in all customer interactions, ensuring a high level of service for our luxury brand.
+ Utilizes standardized communication processes to deliver a positive customer experience to promote brand loyalty and ensure customer interactions are aligned with business goals.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

+ Minimum 18 years of age with a High School Diploma or GED. + At least 2-3 years of customer service experience; automotive industry experience is preferred.
+ Strong computer proficiency with the ability to navigate multiple applications.
+ Excellent written and verbal communication skills to effectively engage with customers.
+ A passion for the automotive industry with a propensity for problem-solving, while always maintaining a pleasant and professional manner
+ Ability to work both independently and within a team, demonstrating patience, attention to detail, all while a focus on multi-task efficiency
Able to speak, write and understand Spanish and English which will be confirmed by an assessment

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

Paid training and opportunities for lucrative referral bonuses Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."


Location:


CAN, NS, Work-at-Home
Language Requirements:


Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.