Customer Service (branches)

Toronto, ON, CA, Canada

Job Description

Job Number:
J1225-0121
Posting Date:
January 5, 2026
Closing Date:
January 11, 2026
Job Title:
Library Assistant [Public Services] (Sunday)
Branch/Department:
Various
Division:
Various
Employment Type:
Sunday
# of Open Positions:
10
Salary:
$33.78





SUNDAY TEMPORARY ASSIGNMENTS




May 3, 2026 - January 3, 2027




JOB TITLE: Library Assistant [Public Services] (Sunday)




LOCATION: Various




NOTES:


Please note that Sunday hours and assignments are subject to change. TPL reserves the right to modify or cancel Sunday hours.


DATES OF WORK:




Sunday Library Service will be offered for the session: May 3, 2026 - January 3, 2027


(Excluding the following dates: May 17, 2026, August 2, 2026, September 6, 2026, October 11, 2026, and December 27, 2026)


The successful candidate may be required to start April 12 - April 26, 2026, for training purposes. Training hours will be scheduled and confirmed at the time of offer.


TEAM A:

[2026] May 3, 31 | Jun 14, 28 | Jul 12, 26 | Aug 9, 23 | Sep 20 | Oct 4, 18 | Nov 1, 15, 29 | Dec 13| (15 days)


TEAM B:

[2026] May 10, 24 | Jun 7, 21 | Jul 5, 19 | Aug 16, 30 | Sep 13, 27 | Oct 25 | Nov 8, 22 | Dec 6, 20| (15 days) [2027] Jan 3| (1 day)


HOURS OF WORK:




Regular Sunday hours: May 3, 2026 - January 3, 2027


12:00 p.m. - 5:00 p.m.


BRANCH CLOSURE:




Staff assigned to branches that close during the Sunday session for State of Good Repair (SOGR) projects will be assigned to work at an alternate location.


PROGRAMMING:




Staff positions with Programming in their job description (e.g. Library Assistant, Senior Library Assistant, Librarian, Digital Design Technician, and Branch/Department Head) may be called on to offer library programs. To support staff who are assigned to one of these positions and have no experience in programming, training will be available.


Staff responsible for delivering programming on Sundays will be required to provide a current Vulnerable Sector Police Reference Check.

PAYMENT:




Employees who work on Sundays shall be paid a premium for all hours worked of $5.00 per hour.


JOB DESCRIPTION:




SPECIFIC POSITION INFORMATION:



The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.


JOB SUMMARY:




To provide customer service in a branch.


DUTIES:




Under the general direction of the designated supervisor, this position is responsible for:


Leadership Functions:




delivery of service in the absence of the designated supervisor participating in implementing training programs selects and trains Page staff as delegated provides verbal input to performance appraisals of staff

Service Functions:




providing information services planning, conducting and evaluating individual programs and events participating in community outreach performing circulation functions performing database maintenance functions weeding under system guidelines performing various duties at the branch, area and system level in special areas of expertise

QUALIFICATIONS:




Bachelor's degree or Diploma from a Library Technicians course from a community college or similar institution or equivalent combination of education and related experience Minimum of 1 years' experience Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service Good communication, interpersonal and organizational skills Ability to provide information services to all age groups Ability to do outreach Ability to plan, conduct and evaluate programs and events Ability to exercise sound judgement and to use problem-solving skills

About TPL




Toronto Public Library (TPL) is North America's busiest public library system. TPL employs approximately 2,400 staff who provide high quality library services to the people of Toronto across 100 locations.


The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.


ACCOMMODATION:




We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.


APPLICATION PROCESS:




Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.


All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.


We thank all applicants for their interest, however, only those selected for further consideration will be contacted.





Sunday Application - Posting Summer 2025 - Part A

Sunday Application - Posting Summer 2025 - Part B

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Job Detail

  • Job Id
    JD3382213
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned