Customer Service (branches)

Toronto, ON, CA, Canada

Job Description

Job Number:
J1025-0148
Posting Date:
October 16, 2025
Closing Date:
October 24, 2025
Job Title:
Librarian (Sunday)
Branch/Department:
Various
Division:
Various
Employment Type:
Sunday
# of Open Positions:
5
Salary:
$41.98 - $41.98/Hour
Pay Band:
PE162





SUNDAY TEMPORARY ASSIGNMENTS



October 19, 2025 - April 26, 2026




JOB TITLE:

Librarian



LOCATIONS:




Fort York - Team A Librarian Lillian H. Smith - Team A Librarian Lillian H. Smith - Team A Osborne Collection of Early Children's Librarian Lillian H. Smith - Team B Osborne Collection of Early Children's Librarian Sanderson - Team B Librarian

NOTES:



Please note that Sunday hours and assignments are subject to change. TPL reserves the right to modify or cancel Sunday hours.


DATES OF WORK:



Sunday Library Service will be offered for the session: October 19, 2025 - April 26, 2026 (Excluding the following dates: December 28, 2025, and April 5, 2026)



TEAM A:

[2025] Oct 19 | Nov 2, 16, 30 | Dec 14.

[2026] Jan 11, 25 | Feb 8, 22 | Mar 8, 22. | Apr 19.



TEAM B:

[2025] Oct 26 | Nov 9, 23 | Dec 7, 21.

[2026] Jan 4, 18 | Feb 1, 15 | Mar 1, 15, 29 | Apr 12, 26.


HOURS OF WORK:



Regular Sunday hours:

October 19, 2025 - April 26, 2026

12:00 p.m. - 5:00 p.m.



Supervisory/In Charge staff in the Branch/Department Head, Assistant Branch/Department Head, Senior Branch Head/Senior Department Head, Assistant Department Head, Librarian, Operations Supervisor, Senior Library Assistant classifications will be required to work either 11:45am-4:45pm OR 12:15pm to 5:15pm (with some exceptions).


BRANCH CLOSURE:



Staff assigned to branches that close during the Sunday session for State of Good Repair (SOGR) projects will be assigned to work at an alternate location.


PROGRAMMING:



Staff positions with Programming in their job description (e.g. Library Assistant, Senior Library Assistant, Librarian, Digital Design Technician, and Branch/Department Head) may be called on to offer library programs. To support staff who are assigned to one of these positions and have no experience in programming, training will be available.


Staff responsible for delivering programming on Sundays will be required to provide a current Vulnerable Sector Police Reference Check

TRAINING:



Programming training is available to those who have no programming experience.


PAYMENT:



Employees who work on Sundays shall be paid a premium for all hours worked of $5.00 per hour.


JOB DESCRIPTION:




SPECIFIC POSITION INFORMATION:



The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.


JOB SUMMARY




To provide professional direct and indirect customer service

DUTIES:



Under the general direction of the designated supervisor, the position is responsible for:



Leadership Functions:




service delivery in the absence of the designated supervisor participating in implementing training programs

Service Functions:




providing information services and participating in the development of information tools at the system level planning, conducting and evaluating individual programs and events participating in community outreach participating in branch and system collection development (recommending selection and weeding) performing various duties at the branch, area and system level in areas of expertise such as: children's collections and programming, collection development, community outreach

Qualifications:




Graduate degree in Library or Information Science from an accredited institution or equivalent education Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service Professional skills, including information services, collection development and knowledge of adult, young people's and children's literature Strong interpersonal, communication, organizational, and customer service skills Ability to plan, conduct and evaluate programs Flexibility

About TPL



Toronto Public Library (TPL) is North America's busiest public library system. TPL employs approximately 2,400 staff who provide high quality library services to the people of Toronto across 100 locations.


The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.


ACCOMMODATION:



We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.


APPLICATION PROCESS:



Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.


All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.


We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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Job Detail

  • Job Id
    JD2938944
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned