Customer Service (branches)

Toronto, ON, CA, Canada

Job Description

Job Number:
J1025-0194
Posting Date:
October 16, 2025
Closing Date:
October 24, 2025
Job Title:
Senior Library Assistant (Sunday)
Branch/Department:
Various
Division:
Various
Employment Type:
Sunday
# of Open Positions:
2
Salary:
$34.41/Hour
Pay Band:
PE012





SUNDAY TEMPORARY ASSIGNMENTS





October 19, 2025 - April 26, 2026




JOB TITLE: Senior Library Assistant



LOCATION: Daniel G. Hill - Team A



Perth/Dupont - Team A



Various







NOTES:



Please note that Sunday hours and assignments are subject to change. TPL reserves the right to modify or cancel Sunday hours.



DATES OF WORK:



Sunday Library Service will be offered for the session: October 19, 2025 - April 26, 2026 (Excluding the following dates: December 28, 2025, and April 5, 2026)



TEAM A:

[2025]

Oct 19 | Nov 2, 16, 30 | Dec 14.

[2026]

Jan 11, 25 | Feb 8, 22 | Mar 8, 22. | Apr 19.



TEAM B:

[2025]

Oct 26 | Nov 9, 23 | Dec 7, 21.

[2026]

Jan 4, 18 | Feb 1, 15 | Mar 1, 15, 29 | Apr 12, 26.


HOURS OF WORK:



Regular Sunday hours: October 19, 2025 - April 26, 2026

12:00 p.m. - 5:00 p.m.



Supervisory/In Charge staff in the Branch/Department Head, Assistant Branch/Department Head, Senior Branch Head/Senior Department Head, Assistant Department Head, Librarian, Operations Supervisor, Senior Library Assistant classifications will be required to work either 11:45am-4:45pm OR 12:15pm to 5:15pm (with some exceptions).



BRANCH CLOSURE:



Staff assigned to branches that close during the Sunday session for State of Good Repair (SOGR) projects will be assigned to work at an alternate location.



PROGRAMMING:



Staff positions with Programming in their job description (e.g. Library Assistant, Senior Library Assistant, Librarian, Digital Design Technician, and Branch/Department Head) may be called on to offer library programs. To support staff who are assigned to one of these positions and have no experience in programming, training will be available.



Staff responsible for delivering programming on Sundays will be required to provide a current Vulnerable Sector Police Reference Check



TRAINING:



Programming training is available to those who have no programming experience.



PAYMENT:



Employees who work on Sundays shall be paid a premium for all hours worked of $5.00 per hour.

JOB DESCRIPTION:




SPECIFIC POSITION INFORMATION:



The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.


JOB SUMMARY:



Under the direction of the designated supervisor, participates in the direction and supervision of the overall branch service programme

Supervises assistants and pages in the assigned areas of work. Takes responsibility for performing and/or coordinating more complex tasks



DUTIES:




As a member of the supervisory team, shares responsibility for the day to day service to patrons, efficient operation and orderly appearance of the branch Suggests new or improved work routines Identifies work requirements, assigns tasks and coordinates the work of clerical and Page staff to ensure that procedures are carried out as specified Assists in training clerical staff. Selects and trains Page staff as delegated Prepares schedules and time and attendance reports as required Provides verbal input to performance appraisals of staff Compiles data for statistical reports In the absence of the designated supervisor, takes responsibility for the branch Assists patrons in the use of library materials Supervises the work of junior staff and liaises with other branches or departments as necessary Plans and conducts programmes suitable for people of different ages and cultural backgrounds Assists in maintaining up-to-date and orderly materials collection Selects materials for outreach services as required and performs related clerical duties Visits institutions to provide outreach service when necessary Assists in developing a community liaison Participates in the performance of general clerical routines, such as desk duty, filing and keyboarding Performs other related duties as required




QUALIFICATIONS:




Bachelor's degree or Diploma from a Library Technicians course from a community college or similar institution or equivalent combination of education and related experience Minimum of 1 year experience Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service General knowledge of the organization, services and facilities of the library system A sound, overall knowledge of the clerical activity, integrated library system and library procedures in the public services Knowledge of basic reference techniques and ability to use routine reference sources Proven ability to lead and to supervise staff Ability to plan, organize and implement assignments Ability to develop and maintain cooperative team relationships Ability to relate well to patrons and to representatives of the local community Accuracy and speed in keyboarding Sufficient flexibility to move to other branches/divisions as required

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.



ACCOMMODATION:

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.



APPLICATION PROCESS:

Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.



All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.



We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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Job Detail

  • Job Id
    JD2938943
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned