Job Description

Overview:

Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the Nordia Moncton team.

As a bilingual directory assistance agent, you will be responsible for providing support to all users of the network covered by Canada\'s leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.

What we offer:

• Hourly wage of $18.50/hour after training (including a premium of $0.75 and a $3 Bilingual premium on worked hours)
• Flexibility to work full-time up to 40 hours a week - Sunday to Saturday, open 24 hours a day, 7 days a week;
• Overnight work premium of $1.50/hour;
• Performance-Based Incentive Plan;
• Fully paid training and mentoring program;
• Complete benefits plan after six (6) months of service, including:

• Comprehensive insurance (medical, dental, and life insurance);
• Great discounts on telecommunications products and services

Responsibilities:

In this role, you will :

• Answer calls and provide the following services:

• Directory assistance (411);
• International call transfer (0);
• Emergency call forwarding (911).
• Perform various tasks simultaneously such as:

• Listen actively to the request and question, as needed, to clarify what is being sought;
• Do a search in the computerized application and take note of the information in the required fields.
• Demonstrate rigour in the respect of the various objectives and procedures established;
• At all times, offer courteous and professional service and support in line with the expected quality standards;
• When necessary, identify and communicate irregular situations.

Qualifications:

• Bilingualism (French and English), both written and spoken;
• High school diploma or the equivalent completed;
• Typing speed of 30 words/minute;
• Excellent communication skills - You can express yourself clearly and concisely;
• Ability to multi-task in a computerized environment;
• Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
• Ability to work on site for all shifts.

Training start date: August 28th

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada\'s Most Admired Corporate Cultures.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

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Nordia, Inc.