Job Description

Requisition Number:

2025-65

Posted:

October 23, 2025

Position Type:

Temporary, Part-Time

Anticipated Contract Start/End Date:

November 2025 to June 2026

Location:

Port Elgin, ON

Number of Vacancies:

4

Saugeen Shores: Both city and town, wrapped in a village.

Choosing to work and live in Saugeen Shores gives you an unparalleled choice of easy-going lifestyles, economic opportunities and nature at every turn. You can truly create your own village in this growing, diverse community of neighbourhoods and amenities. You can replace long commutes with easy lakeshore rides. You can choose to be as active or relaxed as you want to be. You can make all these great choices without sacrificing family life, schools, and even access to the wide world. Nestled on the shores of Lake Huron with forests and farms all around, Saugeen Shores is the promise of both cities and towns, wrapped in a village.

The Team:

We take our team-first culture so seriously; we wrote a Team Saugeen Charter to celebrate and protect it. Our shared role is to keep Saugeen Shores safe, well-serviced, growing and vibrant in ways that respect the public and reflect our members. We develop careers from the inside first. We engage each other personally and professionally. We welcome change. we embrace new ideas. We do more than live with work processes; we seek to continuously improve them. And we have each other's backs - because that is what great teams do.

What we offer you:

Enrollment in the OMERS pension plan. A passion for investing in our workforce through continuous learning and development Flexible work options.

About the Role:

We are seeking (4) customer-focused and enthusaisatic individuals to join our team as Customer Service Attendants, reporting to the Wellness and Program Supervisor. In this role, you will be responsible for front-line customer service and membership support at the Pryde Aquatic & Wellness Centre (Pryde AWC).

Responsibilities:

Provide customer service by responding to in-person, phone, and email inquiries, registering participants, and assisting with facility bookings. Support membership services including processing transactions, managing waitlists, and guiiding patrons through orientations and program materials. Create a welcoming and inclusive environment for all patrons, promoting Pryde AWC programs and responding to feedback and complaints professionally. Deliver group fitness classes and/or personal, group, and team training sessions at the Pryde AWC, tailored to various age groups and demographics. Maintain accurate records and documentation, including daily logs, participation numbers, and reports using recreation software systems. Assist with facility operations, including opening and closing reception, cash handling, lobby setup, and maintaining cleanliness and organization. Provide facility tours and guidance, helping patrons navigate the Pryde AWC and understand available services and amenities. Promote and adhere to health and safety policies. Administer minor first aid when required and complete accident/injury report forms.

Competencies and skills you bring to the role:

Adaptability: You respond quickly and effectively to changing participant needs, and facility requirements, maintaining a flexible and solution-focused approach. Communication: You communicate clearly and confidently with participants, colleagues, and supervisors, both verbally and in writing. Conflict Resolution: You handle challenging situations calmly and professionally, promoting a positive and inclusive environment. Customer Service: You create a welcoming and motivating atmosphere, ensuring participants feel supported and valued. Interpersonal Skills: You build strong relationships with participants of all ages and abilities, fostering trust and engagement. Organization: You manage time effectively, maintain accurate recrods, and ensure fitness areas and reception spaces are clean and well-prepared. Independence: You take initiative in managing responsibilities and addressing participant needs with minimal supervision.

Education and Training:

High School diploma or GED required. Post-secondary diploma in Fitness and Health Promotion, Recreation and Leisure Studies, or a related field is preferred. Current Standard First Aid Certification is required. HIGH FIVE Certification (Principles of Healthy Childhood Development) is preferred. A satisfactory Vulnerable Sector Check is required.

Experience and Knowledge:

Minimum of two (2) years of front-line customer service and/or membership servcies experience. Proficient in Microsoft Office Suite and other computer programs. Familiarity with ActiveNet recreation software and Canva design software, considered an asset. Previous experience in a multi-use recreation facility or high-paced customer service setting is prefferred. Experience creating program marketing and promotional materials, including social media content, is an asset.

Wage:

$28.69 to $32.61 per hour (depending on experience and qualifications)

Application Process:

This is a new position at the Town of Saugeen Shores, established to support the new Pryde Aquatic & Wellness Centre.

If you're interested in joining our team, click the "Apply Now" at the top and/or bottom of the job posting to start the application process by the posting closing date. We thank all candidates for their interest; however, only those selected for an interview will be contacted.



The Town of Saugeen Shores is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). The Town of Saugeen Shores will make every effort to accommodate applicants with disabilities in its recruitment and selection process. Information received relating to accommodation needs of applicants will be addressed confidentially in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990 and will be used for the purpose of this employment opportunity only.



If you require an accommodation to submit your resume for an employment opportunity, or for more information on accommodation during the recruitment process, please contact the Human Resources Coordinator at jobs@saugeenshores.ca or by phone at 519-832-2008 x.132.