Job Description

Vancouver, CA-BC


Position Type


Full time


Requisition ID


30953


Level of Education


Years of Experience


About XBP


XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.





Customer Service Associate (Mailroom, Print, Hospitality in Law Firm)


We are seeking a customer service-oriented Print Centre Associate to join our Law Firm's Communications Department. This role supports a collaborative team environment and involves handling print, copy, scan, and mail operations, as well as assisting with hospitality and reception coverage as needed.


The ideal candidate will demonstrate strong teamwork, exceptional attention to detail, and excellent client service skills suited to a professional legal environment.


Key Responsibilities


Operate and maintain high-volume print, copy, and scanning equipment


Support reception and hospitality areas when needed


Process incoming and outgoing mail, faxes, and packages; apply postage as required


Perform document finishing, binding, quality checks, and file formatting


Assist with document scanning, conversion, and digital file management


Maintain organization and cleanliness of copier and supply areas


Distribute office supplies and completed print jobs within the firm


Provide timely, professional assistance to staff at all levels, including legal assistants, paralegals, associates, and partners


Ensure confidentiality and accuracy in all work, meeting tight deadlines as required


Perform additional duties as assigned by the Site Manager or Team Lead


Qualifications


High school diploma or equivalent required; post-secondary education an asset


1+ year of experience in a legal or professional services environment strongly preferred


Previous experience in a print, mail, or office services role is an asset


Strong customer service, communication, and teamwork skills


Proficiency with MS Office Suite and common office technologies (copiers, scanners, postage meters, etc.)


Ability to maintain confidentiality and handle sensitive documents with care


"The pay range for this position starts at $20 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."


XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.


Pay: $20.00 per hour


Expected hours: 40 per week


Experience:


Customer service: 1 year (required) Technical support: 1 year (required)
Work Location: In person