Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: Bachelor\'s degree
• Experience: 3 years to less than 5 years
• or equivalent experience

Work setting

Urban area Private sector Telecommunications company

Tasks

Access and process information Address customers\' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Perform general office duties Receive and log complaints Receive payments Sell merchandise Answer written and oral inquiries Assist in the preparation of brochures, reports, newsletters and other material

Computer and technology knowledge

Database software Enterprise resource planning (ERP) software Internet MS Excel MS Outlook MS Windows MS Word SAP (FI/CO / HR / MM / OT SD) Word processing software MS PowerPoint Electronic scheduler Presentation software Desktop publishing software Accounting software

Type of online databases

CIDOC-CRM

Security and safety

Basic security clearance Criminal record check

Transportation/travel information

Own transportation Willing to travel Travel expenses paid by employer

Work conditions and physical capabilities

Attention to detail Fast-paced environment Repetitive tasks Tight deadlines Work under pressure Manual dexterity

Personal suitability

Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Initiative

Screening questions

Are you available for shift or on-call work? Are you currently a student? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications?

Health benefits

Dental plan Disability benefits Health care plan

Long term benefits

Group insurance benefits Life insurance

Other benefits

Free parking available Parking available