Job Description

We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we\xe2\x80\x99re passionate about doing the right thing and helping people achieve their goals. Whether it\xe2\x80\x99s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we\xe2\x80\x99re here to brighten the lives of those we work for and work with. An award-winning company, the Cumberland has been rated 1* \xe2\x80\x9cVery Good\xe2\x80\x9d place to work by Best Companies.

About the Role

Exceptional service at The Cumberland is something our customers can rely on. Regardless of what\xe2\x80\x99s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.

About You

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• Confidence in working in a customer facing environment and motivated to achieve key objectives

We\xe2\x80\x99re here to create a banking experience that\xe2\x80\x99s kinder to people and planet.

Unlike banks, we don\xe2\x80\x99t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

Cumberland Building Society