Job Description

Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.

Adfast is currently seeking a Customer Service Agent & Logistic Associate in Ottawa!

Job descriptions

Reporting to the VP of Customer Centers, the Customer service & Logistics associate is responsible of managing incoming and outgoing goods and processing customer orders.

Working Conditions:

Schedule: Monday to Friday, 40 hours per week. on-site

Status: Permanent

Benefits: Group insurance, RRSP program

Main tasks and responsibilities:

Inbounds and outbounds management

Prepare goods in the warehouse for customer orders Receive goods from suppliers Receive goods from our manufacturing headquarters Properly organize and stock received goods in the rackings and track inventory according to procedures Replenish shelves and place products in the warehouse and in the front-store (Adstore)

Customer service

Respond to incoming calls and emails from customers Handle customer requests and follow up when needed Greet customers at the door and help them with their request and needs Make changes to orders if necessary

Customer orders

Receive and enter orders in our ERP system (Microsoft D365) Verify the accuracy of products, quantities, and prices Register and approve orders originating from our B2B e-commerce platform Verify transport and delivery modalities Contact carriers who deliver the goods Complete documentation for carriers Confirm customer orders Create quotes according to customer needs Process the return of goods when necessary Receive payments Participate in the continuous improvement of customer service practices

Requirements:

Bilingual (speaks French and English) Have relevant sales or customer service experience Have worked for a manufacturing company (a strong asset) Excellent verbal and written communication skills Possess or be willing to obtain a valid forklift operator's license Proficiency in the Office suite (Excel, Word, etc.) Knowledge of Microsoft D365 ( a strong asset) Knowledge of SalesForce CRM (asset) Ability to work physically for several hours
Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Benefits:

Dental care Disability insurance Employee assistance program Life insurance RRSP match
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person