Job Description

A rewarding and challenging role to support, organize and develop current marketing processes with a mandate to drive Ecotrend Ecologics and DoMatcha to North American and World leaders. You will work collaboratively with our marketing team to support our sales reps and vendors to help them succeed in the Natural Health industry. You possess high standards and values with like-minded sustainable, environmental responsibility and respect for your fellow associates. A whatever-it-takes attitude with a thirst for the best we can be, you hold the Ecotrend Ecologics family in the highest regard.

The Customer Service Representative is responsible for, but not limited to, the following:

Record verbal customer called in orders details Products, Quantities , Pricing , Credit , Shipping Post orders in to SYSPRO/Shopify from Email, fax, salesperson Lookup and edit customer orders Develop and maintain knowledge on Vendor product lines to help customer with purchasing decisions Distribute company and vendor information to customers and sales staff Work with Vendors, Salespersons, warehouse and accounting staff to produce solutions satisfy customers Understand how the warehouse works Attendance and assistance planning two tradeshows per year (one in Toronto, one in Vancouver) Count physical inventory Any other duties assigned by your manager

Qualifications and Requirements

Comfortable and skilled working with sales order processing software Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong communication skills and good telephone manner Attention to detail Enjoy working with people and able to develop productive working relationships Follow procedures, understand procedure design Comfortable with fast paced environment A positive can-do attitude Desire to improve and grow the company Interest in natural health and the environment

Compensation

Cash rewards and job-related education after one year Sick days An access to great discounts on our products 2 week vacation starting the first year Health benefits package available An environmentally conscious workplace $49,000-51,000 annually with potential adjustments based on experience and performance
Job Type: Full-time

Pay: $49,000.00-$51,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person