Job Description

Job Title: Customer Service & Sales Representative (part-time, hybrid after three months of in-person training)

Location: Victoria, B.C.

Must have: Active or completed college/university business training or equivalent in experience. Fluent Mandarin speakers will only be considered for this position.

Prior experience working in customer service or sales for a telecom company in cellular mobility, such as Bell, Telus, Rogers or their subsidiaries, is an asset to this position.

"A Rare Opportunity to Join a Global, Ethical, and Humane Telecommunications Leader"

Are you searching for a part-time role that challenges your skills, values your contributions, and truly makes a difference?

At Wundle Mobile, Canada's most innovative and customer-first telecommunications company, we're not just hiring, we're inviting you to become part of something meaningful.

This is an extraordinary opportunity for English and Mandarin-fluent professionals to join a company that prides itself on transparency, fairness, and prioritizing people over profits. We believe in creating a positive ripple effect for every person we connect with, including our employees, customers, and even the communities we touch.

If you're passionate about delivering exceptional customer service and selling impeccable products, excited by the idea of contributing to a growing, people-centred company, and seeking a rare chance to grow while earning competitive pay, this role might be for you.

What Makes This Opportunity Exceptional?

Generous Compensation

: Starting at CAD 18 per hour, paid in CAD, with bonus and commission opportunities through sales.

Ethical Business Practices

: Our company is built on values of honesty, respect, and making the telecom industry better for everyone.

A Rare Path to Growth

: We invest in you. This role offers professional development opportunities and the potential for career advancement based on performance.

Flexibility That Empowers You

: Work part-time, for any four-hour time slot you choose between Monday and Friday.

True Partnership

: This is a company that listens, learns, and grows with its team members. Your voice will matter.

Opportunities for Growth

: We provide a supportive environment that encourages personal and professional development, with clear pathways for advancement within the company.
What You'll Do: As a Customer Service Representative, you'll serve as the frontline ambassador for a company that cares deeply about every interaction. Your role will include:

Connecting with Care

: Delivering outstanding customer service to our valued clients with empathy, professionalism, and a solutions-oriented mindset.

Solving Problems

: Handling inquiries, troubleshooting issues, and resolving concerns quickly and effectively.

Staying Organized

: Performing accurate data entry for shipping and onboarding processes.

Collaborating Closely

: Communicating daily with customers, team members, and even the CEO in an inclusive, supportive environment.

Upholding Standards

: Meeting performance goals and contributing to our company's high service standards.

Networking:

Reaching out to potential new customers

Publicity:

Managing advertising campaigns
Who We're Looking For:

To excel in this rare role, you'll need:

Fluency in English and Mandarin

: Both written and spoken, with exceptional communication skills.

Prior Telecom Experience

: This is beneficial to understand the nuances of our industry and serve our customers effectively. Past experience in cellular mobility work at companies such as Bell, Telus, Rogers or their subsidiaries will be noted.

Empathy and Problem-Solving

: The ability to see problems from a customer's perspective and resolve them with care.

Strong Organizational Skills

: A knack for staying on top of tasks and delivering results.

Reliability

: A stable Wi-Fi connection, a computer, and a headset are essential for your success.

Research and Execution:

We need independent thinkers who can be assigned a task [eg. "Design and implement a mass-email and SMS marketing campaign. Source the best and most economic platforms with which to do so, ask for any tools or resources you need (ie. branding assets, the message, the email list etc.)], and can research how best to proceed without needing guidance every step of the way.
Experience, familiarity and fluency with Mandarin, is an essential component to your success.

Your Success, Measured by Real Impact:

Your performance will be evaluated based on customer satisfaction scores and survey feedback, , sales data and team input, ensuring you're recognized for the incredible work you'll do.

Shifts Available:

Your shift will either be:

Monday to Friday from 9:00 am to 1:00 pm (Pacific Time) Monday to Friday from 1:00 pm to 5:00 pm (Pacific Time) Monday to Friday from 11:00 am to 3:00 pm (Pacific Time)
These part-time options offer you the flexibility to accommodate your schedule while ensuring consistent coverage for our customer service and sales needs.

Why Join Us?

We're not just a company; we're a movement. We are Canada's only self-funded, nationwide and independent telecom startup designed to challenge the corporate giants that dominate the industry.

Here's what sets us apart:

Our Values: Compassion, transparency, and a deep commitment to helping others. Our People-First Approach: Every person we touch, from customers to employees, is treated with dignity and respect. Our Vision: To reshape the telecom landscape, one meaningful connection at a time.
When you join us, you're not just earning a paycheck, you're becoming part of a team that believes in changing lives through better communication. Apply if you're ready to take the next step in your career by submitting:

Your resume in English A brief cover letter A recent profile photo.
Applications are accepted exclusively through Indeed.

This is more than a job. It's a chance to make a difference. We believe that every voice matters and every connection counts.

Join us in rewriting the future of telecommunications while building a brighter future for yourself and the people you serve.

Ready to make your mark? Apply now.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 20 per week

Additional pay:

Bonus pay Commission pay
Benefits:

Paid time off
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Education:

Secondary School (required)
Language:

Mandarin and English (required) Mandarin (required)
Location:

Victoria, BC V8V 1L3 (required)
Work Location: Hybrid remote in Victoria, BC V8V 1L3