Job Description

We understand that a big part of our success comes from people we hire, which is why we honour our employees with an excellent compensation package including benefits.

Key Responsibilities:

As a Sales Agent within Channel Sales Team, you will be providing TELUS home solutions to residential and mobility clients via various programs. Working in an established call centre that offers excellence in post-sales support for TELUS products and services; you will provide exceptional customer care in a call centre environment to our clients. You will also interpret client requirements and recommend/sell solutions that meet those needs; while ensuring excellent customer service by communication with the internal team, and/or ensure and appropriately transfer to the responsible department when required. Our sales call centre operates 6 days a week. Shifts are scheduled based on a set rotation and posted 5 weeks in advance. Full-time availability is required.

Currently, we have 3 shifts (8 hours) between our Call Centre timings of:

8:00am-7:00pm Monday to Friday

9:00am-5:00pm Saturday

Required Skills, Abilities, and Attributes:

• Experience in a sales role and/or customer service environment
• Advocating for our customers\xe2\x80\x99 needs
• Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
• Passionate about outstanding customer service
• Motivated to meet personal and store sales goals
• You are able to analyze data, utilize problem-solving skills, and recommend solutions
• Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
• Call centre experience is an asset

Additional Requirements:

• You have the ability to work various shifts including evenings, weekends, and statutory holidays, based on business requirements
• Able to pass criminal background check and should be 18 years of age or more

Assets:

Working knowledge of the Internet, Television, and Home Phone services that TELUS offers, and e-mail as well as Windows and other operating systems

Familiarity with voice and data/IP products and services

The career you\'ve been waiting for is here! If you have a passion for growth, believe in spirited teamwork, and have the courage to innovate, then it\'s time you join our team.

Who is TELUS?

We\xe2\x80\x99re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wire line, wireless, internet and Optik TV\xe2\x84\xa2. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We\xe2\x80\x99re also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.

Do you share our passion?

At TELUS, you create future friendly\xc2\xae possibilities.

Primary Location: CA-BC- Burnaby

Schedule: Full-time

Powered by JazzHR

The Acquisition Group