Job Description

Are you our next Customer Service & Sales Administrator?

We are seeking an fun and energetic individual who is passionate about providing first rate customer service! This role will be responsible for being the first point of contact across our communication lines, and in our showroom, providing an exceptional experience, every time!

Your day will see you helping our customers, supporting our sales and service team, answering product queries and other general administration tasks. you will have a strong attention to detail and you will easily be able to pick up new systems and processes. Training on our products will be provided but an interest in the Golf industry will give you a solid foundation for success in this role and help you jump right in!

We are a small team and the right attitude will be key, we all roll up our sleeves and help each other, working together to ensure our joint success!

Key Responsibilities:

Answering phones, first point of call for phone enquires Monitoring and replying to email enquiries Providing first rate customer service to both internal and external customers; Providing product information Entering orders from Sales Reps Being a welcoming presence and greeting walk-in customers; Entering sales and processing payments, C5 order processing and invoicing Providing overflow support for Customer and After Sales Support (Phone calls, Emails, Walk ins) Assistance to the wider team, during periods of absence and leave. Ad hoc requests as directed by the CEO.

Personal Attributes:

Open and approachable personality Motivated to help people and find the best solution Excellent Communication skills, both written and verbal, and impeccable phone manner Natural sales ability to help promote our brand and product Ability to multi-task, prioritise and adapt to changing working demands. Easily able to context switch between sales support and customer service needs Strong attention to detail, accuracy, and data entry skills. A team player who works well collaboratively as well as individually A can-do attitude and a willingness to take on a multitude of varied tasks. Exceptional interpersonal skills with an ability to adapt to the needs of the customer Tech-Savvy, ability to work with different technologies and ability to quickly learn different software platforms or programs. Contribute to a vibrant work environment by being energetic, enthusiastic, and engaged in everything that you do. French speaking applicants will be prioritised.*

About Us:

Since 1993, MGI Golf, has grown to be one of Australia's leading Golf wholesale companies. MGI prides itself on delivering quality products and fantastic service all around the world.

We recognise that our success, is largely dependent on the success and happiness of our team, so we love any excuse to celebrate the team and recognise achievements. Our Core Values are, Communication, Honesty, Respect, Resilience, Responsibility and Leadership and these underpin everything we do.

All offers will be pending the successful outcome of references and a background police check.

We are looking for someone to start ASAP! If this sounds like the role for you, then apply now!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Vision care
Application question(s):

Are you willing to undergo a National Background check if you are offered this position? What is your desired annual salary for this position?
Education:

Secondary School (preferred)
Experience:

Sales administration: 2 years (preferred) Customer service: 2 years (preferred)
Language:

French (required)
Work Location: In person