Job Description

Customer Service & Logistics Coordinator

Roswell Concrete Products - Brantford, Ontario

About Us:

At Roswell Concrete Products, we've been "tanking your waste for over 60 years" -- and no mold is alien to us! We're a family-run precast concrete manufacturer specializing in septic tanks, cisterns, and onsite wastewater components. We're growing and looking for a friendly, organized multitasker to join our team as the first point of contact for our customers -- by phone, online, and in person.

Position Overview:

As the

Customer Service & Logistics Coordinator

, you'll be the voice and face of Roswell Concrete. You'll help customers place orders, schedule deliveries, manage inventory, and ensure our day-to-day operations run smoothly. You'll work closely with our production and delivery teams to keep everything flowing efficiently (pun intended).

Key Responsibilities:

Answer incoming phone calls and respond to customer inquiries. Greet and assist walk-in customers at our yard in Burford? Schedule daily deliveries and coordinate with the dispatch/driver team. Prepare and issue purchase orders to suppliers. Maintain and track inventory levels for concrete and accessory products. Prepare quotes for residential and contractor projects. Respond to website emails and online orders, ensuring prompt fulfillment. Assist customers in loading smaller items (under 50 LB)

What We're Looking For:

Strong communication and organizational skills. Experience in customer service, logistics, or construction-related admin (asset). Comfortable working in both office and yard environments. Proficient with computers, email, and basic inventory/ordering systems. Friendly, reliable, and detail-oriented -- you keep things running smoothly. Must be able to lift up to 50 lb occasionally when helping customers load products.

Perks & Culture:

Monday-Friday schedule (no weekends). Competitive pay based on experience. A fun, supportive small-team environment -- where we take our work seriously, but not ourselves. Opportunities to grow with a well-established, locally respected company.

To Apply:

Email your resume and a short note about why you'd be a great fit to anthonyd

@roswellconcrete.com

Subject: Customer Service & Logistics Coordinator Application

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 44 per week

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking RRSP match Vision care
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred) Concrete, precast, pvc or plumbing: 1 year (preferred)
Work Location: In person