Job Description

About Wesgar

Wesgar Inc. is a premier supplier of precision sheet metal components and value-added services to customers throughout Canada, the United States, and Mexico. We have grown to be British Columbia's largest precision sheet metal manufacturer, supplying the Electronics, Printing, Medical Device, Power Switching, and Test/Measurement industries.

At Wesgar, we believe our employees are the key component to producing quality products, enabling us to offer our customers complete solutions. We are currently seeking a

Customer Service & Data Entry Assistant

to join our growing team.

Key Responsibilities

Route customer quote requests (RFQs) for Sales by:
Setting up a new customer master file for prospects

Creating Epicor quotes with all lines and quantities

Organizing and uploading RFQ contents into the Customer Supplied documents folder

Creating and managing Docushare collections

Routing RFQs to Estimating using Docushare

Following up with Estimating to ensure timely responses

Assist Sales/Account Representatives with client's requirements Provide vacation or workload coverage for regular Customer Service duties, including order review/entry, confirmations, order status updates, and processing change requests Respond to miscellaneous customer inquiries, including RMA requests, technical questions, and complaints, ensuring inquiries are acknowledged and directed to the appropriate person for resolution Collaborate with Accounting and Purchasing departments to provide assistance as needed

Skills

Strong written communication skills, primarily email correspondence Experience with ERP systems (asset, Epicor). High attention to detail with a focus on error-free data entry Ability to interpret basic technical information and drawings (asset) Experience with ERP systems (asset) Strong organizational skills with the ability to prioritize tasks in a dynamic manufacturing environment Customer-focused mindset with problem-solving skills

Qualifications + Experience

Previous experience in a sales support, customer service, or data entry role Experience in a manufacturing environment, preferably custom metal fabrication (strong asset) Previous background as an engineer or estimator (asset)

Additional Information

This is a contractor role providing customer service assistance Hours range from 20 to 40 hours per week, with daily availability as needed
Only qualified candidates will be contacted. Wesgar Inc. is an equal opportunity employer committed to fostering an inclusive and diverse workplace.

Job Types: Full-time, Part-time, Fixed term contract
Contract length: 6 months

Pay: $24.00-$26.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Casual dress Company events On-site parking
Work Location: In person