Job Description

When you're an employee of Advantage Communications, you're home. We are looking for strong community leaders who embody our 5 core values. If you are passionate, honest, respectful, innovative and driven to be the best, we'd very much like you to become a member of our team!

CAREER SUMMARY

We are seeking a full-time Customer Service Ambassadors to join our vibrant contact centre eam. What we look for in a candidate is someone who exhibits a pleasant attitude and willingness to help others. These traits are essential in assisting our customers in a friendly and respectful manner. In addition to people skills, we encourage our representatives to be goal-oriented and express a desire to learn new tools and skillsets. Ideal candidates are positive, energetic, enthusiastic, and computer savvy.

Responsibilities:

• Deliver exceptional service to existing and prospective members/patients to ensure that Sanitas strategy is maximized each year.
• The Agent outgoing, energetic, and creative while performing their job responsibilities.
• Provide confirmation of participating providers in the network
• Provide claim status to members, clients and providers
• Resolves problems by identifying the customer's complaint; selecting and explaining the best resolution for the issue; escalates to upper management when necessary
• Keep managers informed of any issues that may require their attention in order to avoid or resolve an existing problem.
• Apply knowledge, experience, common sense, and critical thinking to all issues being dealt with. Multi task and prioritize
• Respond to general inquiries from members and providers and redirect callers when necessary
• Follow up until completion on all issues that are not resolved on the initial contact, keep parties updated on steps and actions taken
• Service the maximum number of callers in the quickest and most efficient way without sacrificing the quality of the service