Job Description

North-Wright Airways is looking for a full-time

Customer Service Agent

to support our operations in Norman Wells!

Job Summary:

The Customer Service Agent plays a crucial role in receiving incoming and outgoing passengers and cargo. This position demands a highly organized, detail-oriented, and proactive individual who can manage multiple tasks in a dynamic environment. The main responsibilities will include handling passenger and cargo operations, maintaining documentation, assisting with aircraft loading and unloading, and providing exceptional customer service.

Location:

Norman Wells, NT

Duties:

General administrative duties (i.e. answering phone call, email correspondence, filing, coordination between staff and clients, handling customer complaints and inquiries. Check in and manifest passengers and cargo through the computer system before boarding and verify accurate records and credentials. Ensure all freight, including excess baggage, is correctly weighed, documented, and tagged. Assist the pilots in loading, unloading, sorting, and routing cargo and baggage. Process payment transactions for any tickets or freight processed over the counter. Submit the daily sales report to the accounting department, rectifying any errors or discrepancies. Update daily traffic/loads and ensuring all cargo or bookings are completed in a timely manner and prior to travel.

Benefits:

Extensive Employee Health, Dental, and Insurance Benefits. Monthly housing allowance. Canadian North interline discount. Discounts on Canada Goose Parka/Bomber Jackets. Opportunities for career development and training.
As a diverse and inclusive employer, we encourage all qualified and interested candidates to submit their resume to hr@north-wrightairways.comto apply

.

Check out our website and social media for more information!

While we sincerely appreciate all applications, only candidates selected for interview will be contacted. The successful candidate will be required to submit a Pre-Employment Drug and Alcohol Test.

Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Store discount Vision care
Work Location: In person