Job Description

Hickman Automotive Group

is currently accepting resumes for the full-time position of

Customer Service Agent

with our affiliated company,

NL Car Rentals

in

St. John's, NL

. We are seeking a dedicated and versatile individual to manage all aspects of our car rental company.


As the

Customer Service Agent

, you will play a vital role in the transportation industry, ensuring that customers have a smooth and satisfactory rental experience while managing the operational aspects of the rental process.

Duties and Responsibilities:

Customer Assistance: Greet customers, assist them in selecting vehicles that meet their needs, and explain rental terms, policies, and procedures. Answer questions about vehicle features and rental agreements. Processing Rentals: Handle all paperwork related to the rental process, including collecting necessary documentation (like driver's licenses and credit card information) and processing payments. Vehicle Inspection: Agents are responsible for inspecting vehicles before and after rentals to document any existing damages and ensure that the cars are in good condition for customers. Reservations: make or cancel or modify reservations Inventory Management: Monitor the inventory of vehicles, ensuring that all cars are clean, fueled, and ready for rental. This includes coordinating with maintenance teams to keep the fleet in optimal condition. Handling Complaints: Address customer complaints and concerns, providing solutions to any issues that arise during the rental process to ensure customer satisfaction. Upselling Services: Promote additional services such as coverage protection, vehicle upgrades, and other related products to enhance the customer experience and increase sales. Record Keeping: Maintain accurate records of rental agreements, customer information, and vehicle conditions, ensuring compliance with company policies.

Qualifications:

Proven experience as a Car Rental Agent or similar role. Excellent sales and customer service skills. Effective communication and negotiation skills. Strong organizational and multitasking abilities. Ability to work in a fast-paced environment. Good knowledge of car rental management software is a plus. High school diploma or equivalent. Communication Skills: Strong interpersonal skills are essential for effectively interacting with customers and addressing their needs. Attention to Detail: Agents must be detail-oriented to accurately process paperwork and inspect vehicles for damages. Customer Service Orientation: A commitment to providing excellent customer service is crucial for ensuring a positive rental experience. Sales Skills: Ability to promote additional services and products to customers can enhance revenue for the rental agency.

About us

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

What's in it for YOU? Here's what we have to offer:

Collaborative team-driven environment


Growth within the company


Maternity Leave Top-Up Program


Coalition groups that work together to generate new ideas


Canada Life Group Benefits


Employee pricing on all Hickman Automotive Group vehicles


Pension plan


Employee Recognition programs


Support and encouragement for employees to further improve their education


Employee Assistance Program


Team-Building Events


And much more!



If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before

July 8th, 2025

.

Hickman Automotive Group

is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.