Job Description

Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you!Join a community of people for whom mutual aid, problem solving, and collaboration are fundamental values.A day in the life of an agent...In a call center like Voxdata, customer service offers you the best of both worlds.Your mission: To provide a personalized experience to each customer, in an environment that encourages you to constantly improve and reach your full potential.Daily, agents have the following responsibilities:

• Answer incoming calls from customers with proven authenticity;
• Listen carefully to customer needs to provide a personalized experience;
• Promote the brand's products and assist customers browsing the websites;
• Follow up with customers on current issues;
• Demonstrate empathy, openness and maintain a positive attitude in all situations;
• De-escalate difficult cases and maintain control of the call (our in-house training will help you do this!)
• Manage your time efficiently to optimize call processing;
• Support your teammates. By sharing our strategies, we are able to provide impeccable service.

You will be a great agent if you are:

• Expert in customer service and sales in a call center environment
• Fluently bilingual in French and English, both written and spoken;
• Motivated by helping people and putting them at ease;
• Masterful in the art of analysis and problem solving;
• Comfortable with calculations and technology;
• Able to adapt to different computer software;
• TICO certification (an asset);
• Effective in managing reservation systems (an asset);
• If you have a land line phone connection (an asset);
• And if you have already worked in the tourism or travel products industry, even better!

Do you recognize yourself? Here's what we offer you:

• A paid training of approximately 2 weeks, with the option to work from home;
• A 40-hour schedule, Monday to Sunday between 7:00 a.m. and midnight, with the option to work from home;
• A base salary of $17 per hour;
• Several opportunities to improve your knowledge (online and peer training);
• The opportunity to become a coach and maybe even a team leader one day;
• Everything you need, from group insurance to discounts with our partners;
• Dialogue: Virtual medical clinic for you and your family.
• Advantageous referencing program.

*NB: We accept applications from the greater Montreal area only as the training is from the office.*Job Type: Full-timeSalary: $17.00 per hourAdditional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• Work from home

Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (preferred)
• French (preferred)

Expected start date: 2022-08-23