Job Description

Your professional transformation starts here


Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?


This job is for you!

Sanimax is looking for a dynamic Customer Service Agent to join our team at our Montreal office!

The representative will be responsible for answering incoming customer calls and providing support for inquiries and orders. This role involves collaboration with various departments to ensure excellent service to both internal and external customers.

Our benefits

Competitive salary Group RRSP and comprehensive benefits package Permanent, full-time position Full group insurance plan (dental, medical, life, disability, etc.) Telemedicine and employee assistance program Paid sick days Pension plan with employer contributions On-site gym

Work schedule

Monday to Friday, daytime hours between 9:30-6:00pm or 9:00 a 5:30pm Possibility of remote work after the training period, one day per week in the office (Wednesday)

Responsibilities

Handle incoming calls via a multi-line phone system and make outbound calls as needed for operational purposes Provide customer support for: pricing, billing, payments, general inquiries, improving customer satisfaction, service schedules, and any other technical information Enter orders and manage customer accounts (opening, closing, updating) Follow up with customers regarding service (missed calls, service improvements, appointment confirmations) Analyze customer information, ask relevant questions, and recommend possible improvements to equipment and/or services Identify and use internal programs to complete work accurately and efficiently Represent Sanimax with the highest level of professionalism at all times Strive to meet and maintain departmental indicators and acceptable KPIs Perform various administrative tasks related to the customer service department (e.g., data entry)

Requirements and skills

High school diploma required Minimum 2 years of customer service experience Bilingual (French and English), both spoken and written Experience with Microsoft Office Suite Ability to multitask and manage time efficiently Excellent oral and written communication skills Strong customer service orientation Sense of urgency Problem-solving skills

Give meaning to your career and help us make a difference: become a transformation champion!

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer