Job Description

About Canadian North

Canadian North is a vital air service provider for the Canadian Arctic and an industry-leading charter carrier. With a mission to make life better in the communities we serve, we provide reliable passenger and cargo services to 25 northern communities, connecting them with major southern hubs in Ottawa, Montreal, Calgary, Winnipeg, and Edmonton.



As a proudly 100% Inuit-owned airline, we are deeply committed to cultural inclusivity, community investment, and the well-being of northern communities. Canadian North strives to be a trusted partner for the North by contributing to prosperity, fostering community connections, and supporting innovation and teamwork.



We prioritize safety, reliability, and collaborative success in everything we do. Our customers choose us because they trust us to deliver essential services with care and consistency. At Canadian North, we offer more than just a job--we provide an opportunity to embark on an adventure while making a meaningful difference in the communities we serve.



Join us as we connect northern Canada with the world, delivering on our mission and building a workplace where people want to start and grow their careers.

About this position

The Customer Service Agent, Charter Operations (Charter Specialist) provides day to day assistance with the flights for various clients to and from varied sites.



Reporting to: Manager, Charter Operations.


Non-Bargaining

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:


Check-in and board passengers with the utmost efficiency and professionalism; Provide administrative support prior to and after arrivals and departures; Create and make changes to passenger reservations; Answer radio calls from flight crew and enter info into flight tracking system for arrival and departure times, doors closures, airborne time, etc. Assist crew with requests for air stairs, GPU's and other requests as required; Collaboration with Account Managers and Operations Control Centre to manage charter operations; Provide assistance to Charter Coordinators for the set up and execution of ADHOC Charters; Liaise with Operations Control Centre; charter customers; and sub-contractors as required; Work collaboratively with team members to assist with irregular operations and recovery as required; Actively participate in the company's safety management systems program and demonstrate knowledge of employee responsibilities regarding safety; Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:


High School diploma or equivalent related work experience; One (1) year of customer service experience; Computer knowledge and reservation system experience a definite asset; Proven ability to work independently with limited supervision or direction; Excellent interpersonal skills including oral and written communication; Previous experience and/or knowledge of airline operations is considered an asset; Proven ability to effectively handle diverse and challenging situations with poise and diplomacy; Ability to manage priorities and conflicting demands; Well organized and detail orientated; Must be available for shift work (includes weekends, nights, statutory holidays); Must be able to continuously lift up to 45lbs; Ability to communicate in Inuktitut a definite asset; Ability to obtain a Restricted Operator Certificate With Aeronautical Qualifications (ROC-A); Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date:

July 2nd, 2025.