Job Description

The Job:

• To achieve and, ideally, exceed Company and Client targets arising from the company core objectives and values, e.g. Customer Relations, Co-worker Relations, and Sales and Revenue.
• To be fully accountable for the company, product and client you represent.
• To deliver excellence in customer service as well as exploiting opportunities for growth within the business.
• To ensure the company culture is visible in all aspects of the business.

The Business:

• Ensure that company standards are adhered to.
• Ensure all client expectations are met.
• Provide warm friendly interaction between new and existing clients, and team members with responsibilities incorporating greetings/brand representation, product knowledge / answering inquiries, training/coaching, leading seminars, interviewing, and sales and marketing.

The People:

• Behave at all times based on a customer responsive culture where exceptional customer service prevails.
• Ambassador and protector of the brand. Keeper of the brand and the company culture is carried at all levels of the company interactions.
• Attentive, accountable and highly organized and has the ability to execute multiple activities and meet deadlines.
• Excellent interpersonal and communication skills. Excellent phone skills, outgoing and motivating in face to face encounters, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
• Is Friendly, engaging, gracious, has the ability to focus and connect with all customers and coworkers at all levels to exceed their expectations.
• Has an upbeat, energetic, authentic and professional attitude at all times.
• Assist the management departments when needed.

The Product/Services:

• To maintain and follow Brand Values and core values to ensure client is always well presented.
• Ensure that customers are knowledgeably assisted and believe that they have received an excellent value for their money.
• Develops relationships with potential customers in order to provide personalized service.
• Resolve customers\xe2\x80\x99 requests in an accurate and timely manner as best as possible, creating a positive outcome that will result in a memorable experience.

The Educational Requirements:

• A Minimum of 1-2 years service experience or an equivalent combination of education and/or experience.
• Must have high school diploma or equivalent
• Previous work experience in customer service or sales helpful but not mandatory
• Basic computer skills (word, email, etc) and pleasant phone manner required
• Must speak fluent English. Knowledge and fluency of additional languages preferred
• Must be 18 years of age or older
• Must successfully pass a Criminal Background Check
• Must be legally allowed to work in Canada
• Must be available to start Full Time-Part Time (Monday through Friday/Saturday) to complete necessary training (provided by company)

The Work Environment:

• Office setting applicable (business casual dress code)
• Occasional travel and relocation possibilities
• Paid company trips and vacations
• Full training provided
• Comprehensive compensation package prepared specifically for each individual
• Benefits to be available after moderate career level
• Room for growth and advancement into managerial roles
• Bonuses for exceptional performance
• Commissions for superior leadership

If you feel you are a capable candidate and would like the opportunity to join our team of exceptional Customer Service Agents, send your resume to apply.

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The Acquisition Group