Customer Service Agent

Calgary, AB, CA, Canada

Job Description

Summary



RAY-Z Plumbing & Heating is a fast growing company providing high quality full-fledged Plumbing & HVAC services in Alberta. We are seeking a Customer Service Agent to join our dynamic team at our Calgary office. This role is crucial in dealing with our valued clients providing exceptional customer service including performing some administrative tasks. Based in Calgary, Alberta, you will play a key role in maintaining our commitment to quality and efficiency in dealing with customers.

Responsibilities

Learning company products and services quickly Respond to customer inquiries via phone calls and emails. Accurately enter and process customer requests to the existing company system. Provide product and service information and other customer service-related questions. Coordinate with other internal teams to ensure timely customer request fulfilment. Filing documents both in hard copy and electronically, according to company procedures. Attend team meetings and continued training sessions, seminars or team building activities. Handle customer complaints professionally and escalate to your team lead or manager when necessary. Making service calls to customer if follow ups are required Coordinating and interacting with contractors, vendors and suppliers Collecting payments from customers when service is done by the technicians. Maintaining accurate and organized records of the services provided by the company. Verifying invoices received from the suppliers and forwarding invoices to accounting dept. for payment
Requirements

5 + years of full-time customer service experience with strong organizational skills, attention to detail, and customer service abilities. Ability to work in a fast-paced environment Ability to solve problems and troubleshoot. Strong team worker. Strong communication skills (spoken and written in English) Order Desk/Front Desk: 3 years (required)
Compensation and benefit:

A comprehensive group benefits package Extended health care
If you are detail-oriented and passionate about delivering exceptional service, we invite you to apply today to become part of our dedicated team at Twelve Oaks Forest Products Inc.! Your next career opportunity awaits!

Job Types: Onsite, Full-time, Permanent

Pay: $36,000.00-$45,000.00 per year based on experiences

Work Location: SE, Calgary

Job Type: Full-time

Pay: $36,000.00-$45,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD2558528
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Calgary, AB, CA, Canada
  • Education
    Not mentioned