Job Description

Work Term: Permanent Work Language: English Hours: 40 to 44 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 2 years to less than 3 years

Work setting

----------------
Urban area

Tasks

---------
Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Perform general office duties Receive and log complaints Receive payments Sell merchandise Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support

Computer and technology knowledge

-------------------------------------
Database software Internet MS Excel MS Outlook MS Windows MS Word

Transportation/travel information

-------------------------------------
Own transportation Own vehicle Valid driver's licence

Work conditions and physical capabilities

---------------------------------------------
Attention to detail Fast-paced environment Tight deadlines Work under pressure Repetitive tasks

Personal suitability

------------------------
Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player

Screening questions

-----------------------
Are you available for shift or on-call work? Are you available for the advertised start date? Are you currently legally able to work in Canada? What is the highest level of study you have completed?

Financial benefits

----------------------
* Group insurance benefits