Job Description

Customer Service Agent - Banff, AB

SOUTHLAND is currently hiring a Customer Service Agent for seasonal work lasting until October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm.

The successful candidate will work approximately 15 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside.

This position is based in Banff with transportation provided from pick-up spots in Calgary (downtown, Shawnessey and Crowfoot Station). Travel time to Banff and return will be paid.

Knowledge and Skills Required

Good communicator - fluency in reading, writing and speaking English Ability to speak a second language preferred Confident, pleasant and welcoming disposition Previous experience in a customer facing / customer service position Computer literate and experienced with Microsoft Office Good problem solving skills Ability to work on own initiative

Principal Duties and Responsibilities

Answer customer's questions about schedules, routes and timings Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns Liaise with Supervisor, drivers and other CSA's to ensure a smooth and trouble free operation Monitor Betterez App to ensure functionality and performance Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes Compile data on passenger numbers for each trip Manage and log lost property items Ensure operating procedures are adhered to

Education and Experience

High School Diploma or General Equivalency Diploma (GED) Experienced working in a customer service environment Excellent communication, organization and problem solving skills
Job Types: Part-time, Seasonal
Contract length: 3 months

Pay: $18.00 per hour

Schedule:

Holidays Weekends only
Work Location: In person