Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to analyze customer needs and communicate effectively will be essential in ensuring customer satisfaction and loyalty.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Analyze customer issues and provide effective solutions while maintaining a positive attitude. Utilize data entry skills to accurately record customer interactions and transactions. Engage in upselling opportunities by promoting additional products or services that meet customer needs. Maintain a thorough understanding of our products and services to assist customers effectively. Demonstrate excellent phone etiquette while handling calls with professionalism and courtesy. Collaborate with team members to improve processes and enhance the overall customer experience.

Qualifications

Proven experience in customer service or sales roles is preferred. Prior and relevant automotive industry experience is preferre. Strong communication skills with the ability to articulate information clearly. Proficiency in data entry with attention to detail. Ability to analyze situations quickly and provide appropriate solutions. Familiarity with upselling techniques is a plus. Excellent phone etiquette and interpersonal skills are essential for this role. A positive attitude and a willingness to learn are crucial for success.
Join us as we strive to deliver outstanding service to our customers while fostering a supportive work environment!

Job Types: Full-time, Permanent

Pay: $22.00-$29.00 per hour

Expected hours: 75 per week

Additional pay:

Overtime pay
Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Schedule:

Monday to Friday
Work Location: In person