Job Description

Job Summary

We are seeking a motivated and customer-oriented Customer Service Representative to join our dynamic team. The ideal candidate will have a passion for the automotive industry and possess strong communication skills to effectively assist customers with their inquiries. This role involves providing exceptional service, facilitating sales, and ensuring customer satisfaction in a fast-paced environment. Hourly rate will be based on experience.

Duties

Greet customers warmly and assist them with their inquiries regarding automotive services and products. Provide information about services offered, including automotive repair, maintenance, and parts sales. Utilize mechanical knowledge to address customer concerns and provide accurate solutions. Handle cash transactions accurately and efficiently while maintaining a balanced cash drawer. Recommend additional services or products based on customer needs and preferences. Collaborate with the service team to ensure timely completion of customer requests and appointments. Maintain a clean and organized workspace to enhance the customer experience. Document customer interactions in the system for future reference and follow-up.

Requirements

Previous experience in a automotive service environment is preferred. Strong mechanical knowledge or experience as a mechanic is highly desirable. Proven customer service skills with the ability to handle inquiries professionally and courteously. Sales experience with a focus on upselling is an advantage. Excellent communication skills, both verbal and written, to interact effectively with customers and team members. Ability to manage cash handling responsibilities accurately. A positive attitude, strong work ethic, and willingness to learn about automotive products and services. Join our team as a Customer Service Representative where you can leverage your passion for cars while providing outstanding support to our valued customers!
Job Types: Full-time, Permanent

Pay: $20.00-$30.00 per hour

Benefits:

Extended health care On-site parking
Work Location: In person