Job Description

At

Arrow Automotive Repairs

, we're not just another shop - we're a place where you'll enjoy coming in each day. If you're looking for a workplace that values initiative, attention to detail, and a passion for quality work, you've come to the right place. Our team is made up of dedicated professionals who take pride in their work, keep things running smoothly, and support each other in achieving success.

Overview

We are seeking a dedicated and customer-focused

Customer Service Advisor

to join our team at Arrow Automotive, a well-established mechanic shop. The Customer Service Advisor will act as the first point of contact for customers, providing exceptional service and assisting with scheduling, inquiries, and overall customer satisfaction. The ideal candidate will have strong communication skills, a passion for delivering excellent customer service, and a general understanding of automotive repair.

Location:

200 King St W, Dundas, ON L9H 1V4

Key Responsibilities

Greet customers warmly and professionally, ensuring a positive experience from the moment they walk in or call. Answer customer inquiries regarding services, repairs, and general vehicle maintenance in person or over the phone. Schedule appointments for vehicle repairs, maintenance, and diagnostics, ensuring the shop's calendar is optimized. Obtain necessary information from customers (e.g., vehicle make, model, issues, history) to assist mechanics in performing accurate diagnostics. Provide estimates on repair costs and timeframes based on input from the service technicians and shop management. Process customer orders, warranties, and payments efficiently, ensuring accurate record-keeping. Liaise between customers and mechanics to ensure clear communication and customer understanding of repairs and services. Follow up with customers to confirm satisfaction with services provided and address any concerns or complaints. Maintain a clean and organized customer service area, ensuring a professional and welcoming environment. Promote additional services or products, such as extended warranties or vehicle accessories, to customers. Assist with inventory management, ensuring parts and supplies are ordered as needed. Manage customer feedback and resolve any service-related issues with a focus on customer retention.

Requirements

High school diploma or equivalent; additional certifications in customer service or automotive-related fields are a plus. Previous experience in customer service, ideally in an automotive or mechanic shop environment. Strong communication skills, both verbal and written. Ability to multitask and prioritize in a fast-paced environment. Basic understanding of automotive services and repairs is preferred, though training will be provided. Proficiency in using customer service software, point-of-sale systems, and Microsoft Office Suite. Excellent problem-solving skills and ability to resolve customer concerns professionally and efficiently. Ability to work collaboratively with a team of mechanics, technicians, and shop management. Positive, customer-oriented attitude with a focus on providing exceptional service.

Physical Requirements

Ability to sit or stand for extended periods. Must be able to lift up to 25 lbs occasionally. Comfortable working in a busy, sometimes noisy environment.

Benefits

Competitive hourly wage, based on experience. Paid time off (vacation, sick leave, holidays). Employee discounts on services and products. Opportunities for career advancement and training.

Hear What Our Customers Are Saying

Our customers trust us - and it shows. With a

4.9-star rating

on Google, we're proud to be a respected name in automotive repair. Don't just take our word for it - check out what our loyal customers are saying!

About Us

Arrow Automotive Repairs

has proudly served our community for 7 years, earning trust through honesty, quality service, and precision work. We specialize in a wide variety of makes and models, focusing on delivering the highest standards in repair and maintenance. Our mission is simple: treat both employees and customers with respect while providing exceptional service.

Join Our Team Today!

Job Types: Full-time, Permanent

Pay: $22.00-$28.00 per hour

Flexible language requirement:

French not required
Schedule:

Monday to Friday
Application question(s):

Do you meet the physical requirements outlined on the job ad?
Experience:

customer service advisor: 2 years (required) customer service in the automotive industry: 2 years (preferred) using Microsoft Office Suite at work: 2 years (preferred)
Work Location: In person