Job Description

Join a top employer and grow your career in the insurance industry!
We are seeking motivated individuals for two related roles in a fast-paced, hybrid environment for a client in North York, ON:

• Customer Service Representative (Phone-Based) - handling inbound client inquiries and providing exceptional support.
• Administrative Customer Service Representative - focusing on documentation, data entry, and back-office support.

These opportunities are ideal for organized, detail-oriented individuals who enjoy a mix of client interaction and administrative work in a collaborative environment.
Benefits & Perks

• Please note, this will be a hybrid 2 days in the office at the Client's North York Office
• Contract: 6-week contract with potential for extension up to 6 months
• Monday to Friday
• Training provided: 2 to 4 weeks

Responsibilities
Customer Service Representative (Phone-Based)

• Handle inbound customer inquiries regarding claims, benefits, and policies
• Provide accurate and timely information while maintaining a high level of service
• Document interactions and update internal systems
• Escalate complex issues to appropriate teams when necessary
• Collaborate with administrative team members for seamless operations

Administrative Customer Service Representative

• Perform data entry, policy documentation, and record maintenance
• Support internal teams with administrative tasks and follow-up actions
• Ensure accuracy and adherence to company processes
• Assist phone-based team members as needed for smooth operations

Qualifications

• 1+ year of experience in customer service, call center, or administrative support
• Experience in insurance, financial services, or health benefits is an asset
• Strong verbal and written communication skills, attention to detail, and multitasking ability
• Comfortable working in a fast-paced, collaborative environment

At Aplin - together with our brands CompuStaff and Impact Recruitment - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

Skills Required