Job Description

Dezinecorp is a well-established supplier in the promotional products and decorating industry located in Mississauga, ON. We are currently looking for one full-time Customer Service Account Representative to join our tight-knit team. Our Customer Service Account Representatives play a key role in assisting and supporting our customers when they are placing orders for custom decorated products.

Why Work at DezineCorp

Our small team gets to work on solving problems for our clients through collaboration and sharing ideas. As we primarily work B2B, you will get to know our business clients on a personal level and contribute to their custom projects. Our big, open concept office and warehouse provides a safe, clean, welcoming workplace for all. Join us and build a career you will love that compliments your lifestyle.

What You'll Be Doing

Answering client questions via phone and email
Researching and understanding our product line so that you can confidently help customers
Working hand-in-hand with customers to ensure smooth order flow from start to finish
Actively creating quotes and mock-ups for customer projects
Following up on all new and existing customer projects/leads in order to further the sales process
Cultivating excellent relationships with our customers
Working with the sales team to create new opportunities with existing customers
Creating brand awareness through targeted outreach

Who You Are

You love helping people and have 2-3 years of experience in customer service

You have excellent verbal and written English skills, with French being an asset

You're a problem solver that likes to be creative in finding solutions for clients

You thrive working as part of a small team, but can get things done independently, too

You're adaptable and reliable

You have good computer skills, specifically Microsoft Office & ERP

You have some experience in the promotional or print industries, but we'll train you if you don't

If you enjoy interacting with people and have the great communication skills that we are looking for, then this may be the opportunity for you! Please submit your resume and tell us why you want to be considered for this full-time position. We look forward to hearing from you!

We thank everyone for their interest but only candidates selected for interviewing will be contacted.

Job Type: Full-time

Pay: $38,000.00-$45,000.00 per year

Experience:

Customer service: 2 years (required)
Work Location: In person