Job Description

Customer Sales & Service Trainer - Temporary position
Eastlink
Designated office:
Eastlink at Belmont House
33 Alderney Dr
Dartmouth NS
B2Y2N4
This position is 6 months temporary position, with a possibility of extension based on business needs.
We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
Eastlink is on the lookout for a dynamic and dedicated Customer Care Trainer to join our team! If you're passionate about empowering others, thrive in fast-paced environments, and love rolling up your sleeves to make a real impact this is your moment.
Work Environment
This role offers flexibility to work from home or from our Belmont office. You'll be expected to visit the office at least four times a year or as business needs require.
About the Role
As a Customer Care Trainer, you'll lead and evaluate training programs across our sales, service, and technical support teams. Your mission? To create engaging, effective learning experiences that drive performance and satisfaction across the business.
What You'll Do

• Refine training programs based on business needs and performance trends
• Deliver engaging sessions using adult learning principles and modern training techniques
• Collaborate with cross-functional teams to identify and integrate emerging trends into training
• Manage and update content within our Learning Management System (LMS)
• Monitor performance metrics and ensure alignment with key KPIs for new hire classes
• Provide constructive feedback to employees and support their growth
• Stay ahead of the curve with the latest training tools, software, and methodologies

What We're Looking For

• Proven experience in facilitation and training delivery
• Deep understanding of learning models and styles
• Exceptional written and verbal communication skills
• Detail oriented with strong organizational and time management abilities
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Tech-savvy and quick to learn new platforms and tools
• A calm, enthusiastic, and resourceful problem solver

Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your careers started with us and stay with us, your journey begins here!

Skills Required