Job Description

WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team!

Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve.

What we have to offer:

Competitive compensation package and motivating commission payout structure. Various Learning and Development initiatives, and opportunities to grow within our team! Opportunity to participate in company events and activities and enjoy our company perks!

What you'll do:

Promote the features, advantages and benefits of our services and assist customers in determining the cable, Internet, and phone services best suited to their needs. Generate sales and sales leads for Westman services, documenting within CRM as required. Provide pleasant, professional, knowledgeable service and exceptional customer service via face-to-face, online chat, e-mails, and telephone interaction. Receive payments from customers and balance cash drawer daily. Accurately process orders for new services, moves, changes, service disconnection, and rental of equipment within system. Review voicemails and return messages in a timely fashion. Conduct customer survey satisfactions calls as required.

What you'll bring to the team:

Minimum Grade 12 education or equivalent is required. One-year post-secondary education in Business Administration, Computer Science, or a related field is an asset. One-year of experience in sales in which you identify customer needs, suggest services, and build relationships is required. One-year of experience in customer service carrying out tasks such as typing and handling of cash is required. Intermediate knowledge of Office 365 (Outlook, SharePoint, and Excel) is an asset. Must be able to work flexible hours, including evenings and weekends.

DEADLINE FOR APPLICATIONS:

This position is open until filled.

As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing hr@westmancom.com of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.