Job Description

Customer Service Representative (In-Office, Full-Time)

Job Type:

Full-time

Schedule:

Monday to Friday, 9:00 AM - 5:30 PM

Pay:

$18.00 - $20.00 per hour (based on experience)

Additional Pay:

Performance bonuses and potential sales commission

Work Location:

In person

Job Overview

We are seeking a reliable and detail-oriented

Customer Service Representative

to join our team in an

in-office role

. This position is ideal for someone who enjoys working in a

small, close-knit environment

and wants long-term growth opportunities within the company.

You will be the main point of contact for customers, handling inquiries, follow-ups, invoicing, and online orders across multiple platforms.

Responsibilities

Answer and manage

incoming phone calls, emails, website orders, and live chat inquiries

Follow up with customers on quotes, orders, and outstanding requests Prepare and process

invoices and order documentation

Assist customers with product questions and order status updates Maintain accurate customer records and follow-up logs Coordinate with internal team members to ensure smooth order fulfillment Identify opportunities for upselling and sales support when appropriate

Qualifications

Previous

customer service or office administration experience

Strong verbal and written communication skills Comfortable handling

phones, emails, invoicing, and order processing

Highly organized with strong attention to detail Dependable, punctual, and professional Ability to multitask in a fast-paced office environment

Experience in the printing or graphic arts industry is an asset

, but not required

Why Join Us

Competitive hourly wage:

$18-$20/hour

Performance bonuses and sales commission potential

Consistent weekday schedule (no evenings or weekends) Supportive, respectful, and team-oriented workplace Opportunity for growth into sales, account management, or expanded responsibilities Exposure to the printing and graphic arts industry

How to Apply

Apply through Indeed with your resume. A short cover note explaining your interest is encouraged but not required.

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress On-site parking
Work Location: In person