We value collaboration, both in-person and remotely. This position is classified as
Hybrid
under our Hybrid Work Program Policy, where this position is required to be onsite 1 day per week.
Role Summary
As the Customer & Sales Analyst, you are responsible for maintaining reports with sales results and Customer trends, primarily using Excel. The focus of these reports includes, but is not limited to, analysis of sales trends by product, Customer, and territory, specifically, product returns, annual Customer Satisfaction Survey, and sales incentive programs. You will also be assisting the team in running and developing sales and Customer reporting for multiple departments. In this role, you will report directly to the Customer & Sales Analyst Lead.
Responsibilities
Generation of sales reports to assist the sales team with sales forecasting and Customer Sales Incentive Programs
Create Promotion Buy-in Percentage gap lists
Assist with the creation of meaningful reports to highlight trends in Customer spending and product trends
Update monthly and quarterly item trend reports
Create summary reports of the Annual Survey results for individual salesperson as well as specific reports for each department
Create a report that identifies and aggregates dissatisfied Customer comments so that the Sales team can follow up with these Customers directly
Assist with ad-hoc reporting required by all departments within the company
Update daily and weekly reports on sales trends, customer details, and promotions
Qualifications
Excel Report Creation & Generation - minimum 2 years (including but not limited to Power Query & intermediate formulas)
Customer Service and Problem Resolution experience - minimum 1 year
Customer Relationship Management software experience preferred
Previous experience in role(s) supporting Outside Sales, Inside Sales and/or Marketing is an asset
Esthetic, Retail or Health & Wellness industry experience an asset
Accounting experience is an asset
Excellent organizational, problem-solving, critical thinking, and multi-tasking skills
Klipfolio experience is an asset
Salesforce CRM is an asset
ESRI ArcGIS experience is an asset
Total Rewards
Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, September 3rd, 2025 at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers
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