Customer Representative

Toronto, ON, CA, Canada

Job Description

About Us - Who is PokinPokin?



PokinPokin is the largest claw machine arcade chain in Canada, for a new generation of players who love fun, aesthetics, and collecting! With locations across Canada and growing popularity on TikTok and Instagram, Pokin Pokin has become a go-to hangout spot for friends, students, and families alike.

As a Customer Representative, you are the heart and smile of our store. You'll be the first point of contact for guests, helping them feel welcome, guiding them through our arcade experience, and making sure they leave with a smile.

Responsibilities

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Greet Customers: Welcome guests with a positive attitude and friendly energy

Explain How It Works: Help customers understand how to purchase tokens and use the claw machines

Answer Questions: Be ready to assist with any questions about machines, prizes, promotions, or store policies

Cash Handling: Process payments using a POS system (training provided)

Maintain a Clean & Fun Storefront: Restock prizes, tidy the space, and help keep machines neat and presentable

Engage with Our Community: Occasionally assist with social media photos or events

What We're Looking For



Friendly and enthusiastic with great people skills

Comfortable speaking with both kids and adults

Punctual, responsible, and a team player

Retail or customer service experience is a plus--but not required!

Available to work evenings, weekends, and holidays

Bonus if you love claw machines, plushies, or arcade games!

Compensation & Perks

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Hourly wage based on experience

Monthly performance bonuses

Staff discounts on tokens & claw machine credits

Flexible shifts (great for students or part-timers)

Fun, upbeat, and playful work environment--every shift is full of smiles!

Location:



PokinPokin - Scarborough Town Centre

Job Type: Part-time

Pay: $17.20 per hour

Expected hours: 20 - 30 per week

Work Location: In person

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Job Detail

  • Job Id
    JD2559714
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned