PokinPokin is the largest claw machine arcade chain in Canada, for a new generation of players who love fun, aesthetics, and collecting! With locations across Canada and growing popularity on TikTok and Instagram, Pokin Pokin has become a go-to hangout spot for friends, students, and families alike.
As a Customer Representative, you are the heart and smile of our store. You'll be the first point of contact for guests, helping them feel welcome, guiding them through our arcade experience, and making sure they leave with a smile.
Responsibilities
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Greet Customers: Welcome guests with a positive attitude and friendly energy
Explain How It Works: Help customers understand how to purchase tokens and use the claw machines
Answer Questions: Be ready to assist with any questions about machines, prizes, promotions, or store policies
Cash Handling: Process payments using a POS system (training provided)
Maintain a Clean & Fun Storefront: Restock prizes, tidy the space, and help keep machines neat and presentable
Engage with Our Community: Occasionally assist with social media photos or events
What We're Looking For
Friendly and enthusiastic with great people skills
Comfortable speaking with both kids and adults
Punctual, responsible, and a team player
Retail or customer service experience is a plus--but not required!
Available to work evenings, weekends, and holidays
Bonus if you love claw machines, plushies, or arcade games!
Compensation & Perks
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Hourly wage based on experience
Monthly performance bonuses
Staff discounts on tokens & claw machine credits
Flexible shifts (great for students or part-timers)
Fun, upbeat, and playful work environment--every shift is full of smiles!
Location:
PokinPokin - Scarborough Town Centre
Job Type: Part-time
Pay: $17.20 per hour
Expected hours: 20 - 30 per week
Work Location: In person
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